Contact Primera Technical Support

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Contact Technical Support

Need technical support? Primera is glad to help! There are many ways to reach a technician for help with your Primera product. Many technical questions can be answered by reading our FAQs.

Email Support
Email support is free for all Primera products. Email is checked several times throughout the business day, and once a day on weekends. To email Technical Support, click here.
Telephone Support
Telephone support is available from 8 AM to 6PM CST, Monday through Friday by calling 1-763-475-6669.

The following products feature free telephone support:
- Signature III
- Signature IV
- SignaturePro
- Inscripta
- Composer
- Composer Plus
- Composer XL
- ComposerPro
- ComposerMAX
- Conductor
- Impressa 3
Primera is pleased to provide 30 days of free telephone support for the Bravo Disc Publisher and Bravo AutoPrinter. Telephone support for Bravo is available after 30 days from your first call for just $10 per incident.

Primera provides telephone support for the following products at $10 per incident:
- Pictura 310s
- EP-100
Primera no longer offers technical support for the following retired products:
- Signature
- Signature II
- Primera
- Impressa
- Impressa 2
- Cyclone
Fax Support
Fax support is free for all Primera products. You can reach Primera Technical support at 763-475-6998. Faxes are checked several times throughout the business day.
Mail Support
You can mail Primera Technical Support at:
Primera Technology, Inc.
c/o Technical Support Department
Two Carlson Parkway North
Plymouth, MN 55447-4446
U.S.A

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