Contact Technical Support

1. Knowledge Base.

Many technical questions can be answered by reading our Knowledge Base. Click on the link to go to the Knowlege base page. Type your question in the seach box provided.

2. Remote Support.

Let Primera Tech Support fix the problem for you! Download the Remote Support Client for Mac or PC. Call Tech Support at 763-475-6669.

3. Email Support.


If the Knowledge Base did not answer your question you may contact our Technical Support Department by e-mail. Please fill out the form below as completely as you can. Complete information helps us better diagnose your problem. Company name is a required entry which will help technicians quickly and easily find your account, so please enter your Company Name accurately and completely. If you do not have a company name please enter the field as follows "Lastname, Firstname". The serial number will be located on the back or bottom of your unit. Primera filters all content on its web site, so profane and discriminatory emails will not reach the intended recipient.
   
First Name:*
Last Name:*
Email:*
Phone:*
Fax:
Title:
Company:
Address:*
Address2:
City:*
State/Province:*
Postal Code:*
Country:*
Product:*
If other, please specify:
Serial Number:*
Operating System being used?
Software Program:
Please describe your problem (1000 character limit):*
Please describe what you have tried to remedy this problem (1000 character limit):
Please attach the Tech Support Report (Optional).

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Note: If you do not receive a reply within 4 hours, please check your junk email folder.
 

4. Telephone Support.

Free Telephone support for all products is available from 8 AM to 6PM CST, Monday through Friday by calling 1-763-475-6669. Extended hold times may be experienced from 11:30 a.m. to 1 p.m. CST.

For sales questions call 1-800-797-2772.

Factory Service.

All service for Primera products is done at our authorized repair center in Minnesota, USA. For in warranty or out of warranty service, you must first contact tech support via one of the methods described on this page to setup a Return Material Authorization (RMA). If your Primera CD/DVD or desktop label printer product is beyond its limited warranty period (Out of Warranty) or is not covered by an Extended Warranty and it needs to be serviced, Primera will be pleased to repair it on a flat fee basis. Refer to the link below to determine whether your product is serviceable and what the flat fee will be.

Flat Rate Repair Fee Table

How do I send my unit in for repair? How much is it? Where do I send it?