- Run this report utility by double clicking the exe that is downloaded. - This utility will generate a report containing your log files, debugging files and a text file containing computer specific information.* - A zip file will be created on your desktop. Email this file to tech support. - Windows XP / Vista / 7 Compatible - 580 KB
- This utility will be downloaded to your downloads folder. Double click to run. - This utility will generate a report containing your log files, debugging files and a text file containing computer specific information.* - A zip file will be created on your desktop. Email this file to tech support. - Mac 10.6 - 10.7 Compatible - 138 KB
*Only system information relevant to the problem will be sent. You may view the information being sent to Primera by opening the zip file created on the desktop. Please be aware that any information sent to Primera will be strictly confidential and used only for troubleshooting your problems with Primera products.