Please re-register your product if you registered during software installation between May 15-22, 2013. Thank you!

Software Utilities


 

Report Generator for PC - Download

- Run this report utility by double clicking the exe that is downloaded.
- This utility will generate a report containing your log files, debugging files and a
text file containing computer specific information.*
- A zip file will be created on your desktop. Email this file to tech support.
- Windows XP / Vista / 7 Compatible
- 580 KB


Report Generator for Mac - Download

- This utility will be downloaded to your downloads folder. Double click to run.
- This utility will generate a report containing your log files, debugging files and a
text file containing computer specific information.*
- A zip file will be created on your desktop. Email this file to tech support.
- Mac 10.6 - 10.7 Compatible
- 138 KB


Burn Engine Removal Utility - Download

- Removes the Sonic Burn Engine the is necessary to burn discs using PTPublisher.
- Use only if directed to do so by Tech Support!
- 31 kb


Primera Driver Removal Utility - Windows Vista - Download

- Completely removes selected Primera printer drivers.
- Use only if directed to do so by Tech Support!
- 95 kb


Primera Driver Removal Utility - Windows XP - Download

- Completely removes selected Primera printer drivers.
- Use only if directed to do so by Tech Support!
- 62 kb


PRFile32.exe - Download

- Use to send individual PRNs and other commands to the selected printer.
- Use only if directed to do so by Tech Support!
- 176 KB

 
Link to Recorder Drive Firmware page

 

*Only system information relevant to the problem will be sent. You may view the information being sent to Primera by opening the zip file created on the desktop. Please be aware that any information sent to Primera will be strictly confidential and used only for troubleshooting your problems with Primera products.