Contact Primera Technical Support

Contact Technical Support

1. Knowledge Base.

Live help
Many technical questions can be answered by reading our Knowledge Base. Click on the link to go to the Knowledge base page. Type your question in the search box provided.

2. Remote Support.

Let Primera Tech Support fix the problem for you! Download the Remote Support Client for Mac or PC. Call Tech Support at 763-475-6669.
Remote Access and Support over the Internet with Primera Support ClientRemote Access and Support over the Internet with Primera Support Client

3. Email Support.

First Name:*
Last Name:*
Postal Code:*
Serial Number:*
Operating System being used?
Please describe your problem
(1000 character limit):*

If you do not receive a reply, please check your junk email folder.

4. Telephone Support.

Free Telephone support for all products is available from 8 AM to 6PM CST, Monday through Friday by calling 1-763-475-6669.

For sales questions call 1-800-797-2772.

Factory Service.

Your products includes a one year warranty. If your product needs repair Primera’s depot repair facility in the USA will be pleased to repair it. If your product is Out of Warranty we can repair it on a flat fee basis.

Flat Rate Repair Fee Table

How do I send my unit in for repair? How much is it? Where do I send it?