Sales and technical support are available Monday - Friday 7:00 am to 10:00 pm (CDT, -5 GMT) and Saturday 11:00 am to 8:00 pm (CDT, -5 GMT) by phone & chat. Chat is available in almost any language.
Live Chat
Free live chat support, in most languages, is available for all products Monday - Friday 7:00 am to 10:00 pm (CDT, -5 GMT) and Saturday 11:00 am to 8:00 pm (CDT, -5 GMT) by clicking the live chat icon in the
bottom right corner of primera.com.
Support Portal
Create an account and login to the support portal to review the
complete history of all your open and closed tickets, create
new tickets and search the knowledgebase.
Knowledgebase
Many technical questions can be answered by reading
Primera's Knowledge Base.
Remote Support
Let Primera Tech Support fix the problem for you! Download the Remote
Support Client for Mac or PC. Call Tech Support at 763-475-6669.
Free telephone support for all products is available Monday - Friday 7:00
am to 10:00 pm (CDT, -5 GMT)
and Saturday 11:00 am to 8:00 pm (CDT, -5 GMT) by calling
1-763-475-6669. For sales questions
call 1-800-797-2772.
Warranty and Service Information
Your product includes a one year warranty. If your product needs repair,
Primera’s depot repair facility in the USA will be pleased to repair it.
If your product is Out of Warranty we can repair it on a flat fee basis.