As an essential supplier to hospitals, medical clinics, food processing companies, law enforcement agencies, and more, Primera remains open and fully operational.
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CUSTOMER SUPPORT

We can help you get back up and running.

Support is available Monday - Friday 7:00 am to 10:00 pm (CDT) and Saturday 11:00 am to 8:00 pm (CDT).

Check out our New Online Support Portal - Create an account and login to review your tickets, submit new tickets, search the knowledgebase and view our support forum.

Knowledgebase

Many technical questions can be answered by reading Primera's Knowledge Base.

Remote Support

Let Primera Tech Support fix the problem for you! Download the Remote Support Client for Mac or PC. Call Tech Support at 763-475-6669.

Download Remote Support

Telephone Support

Free telephone support for all products is available Monday - Friday 7:00 am to 10:00 pm (CDT) and Saturday 11:00 am to 8:00 pm (CDT) by calling 1-763-475-6669. For sales questions call 1-800-797-2772.

Live Chat

Free live chat support, in most languages, is available for all products Monday - Friday 8:00 am to 6:00 pm (CDT) by clicking the live chat icon in the bottom right corner of primera.com.

Warranty and Service Information

Your product includes a one year warranty. If your product needs repair, Primera’s depot repair facility in the USA will be pleased to repair it. If your product is Out of Warranty we can repair it on a flat fee basis.

Flat Rate Repair Fee Table

How do I send my unit in for repair? How much is it? Where do I send it?