www.belightsoft.com/disccover Start of Help

Troubleshooting



The license code is not accepted

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Printing Problems

The printer does not print

Make sure that printer initialization is finished. Lamps on printer control panel must indicate its state. Usually blinking lamps indicate that the printer is not ready yet.


Cannot print on CD

Let the printer complete initialization. To install the CD tray, you will usually need to open the front cover of the printer. If you open it before the printer finishes initialization, it will not get ready.


Low quality of the printout

If your printed text or images are of low quality (light bands or gaps on the printout; the printout fades out; you see wrong colors), check ink or toner level.

If the printout is blurry or it takes a long time for the ink to dry:

To establish the cause of the problem, make a test print from other software. If the problem persists, it is likely that the problem is connected with hardware.

For more detailed guidance refer to your printer User's Manual.


The printout has a blank stripe along the edge

The printed cover or label may have an unprinted stripe along the edge. Discs may also have a white ring along the inner or outer edge.

This is possible if the selected in the program paper is of other type than one, used for printing. Or the printable area on your CD/DVD is greater than it was set in the program.

Solutions:

  1. If the unprinted stripe is even, make the Bleeds value in the Print dialog greater.
  2. If the width of the unprinted stripe varies on sides, you should calibrate the printer. After calibration, the stripe will disappear or it will get even and you fix this with the Bleeds control.

LightScribe™ label burning does not work

The problem can be caused by an old version of the device driver.
Install the most recent driver, it can be downloaded from the LightScribe™ web site:
http://www.lightscribe.com/downloadSection/mac/index.aspx

 

Problem with Printing on CD/DVD on Epson R800

If the standard steps for direct printing disc labels on Epson R800 does not work, print this way:

  1. Choose Epson R800 tray in the paper selection dialog.
    Menu: File > Design Element > Change > Design Element from Layout.

  2. In the Page Setup dialog, choose A4 paper with “Manual Feed” in its name.

  3. Open the print dialog (menu: File > Print).

  4. Make necessary settings. Do not change paper here, the disc tray is already selected!
    Click the Next button.

  5. In the system print dialog, open the Copies & Pages drop-down list (or Layout on Mac OS 10.5 Leopard), select Print Settings and set Media Type to CD/DVD.

  6. Remove all paper out of the printer.
    Don't insert the CD/DVD tray and don't open the front cover (keep all as you are printing on paper).

  7. Click Print.

  8. When the paper button on the printer start blinking, install the disc tray and press the paper button.

 

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Text and images are printed with a shift

To correct the shift, you should calibrate your printer.


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Problems with text and images

Cannot select text or an image


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The program cannot access the clipart moved to other location

For some reason you may want to move the clipart and design templates to another location. In this case you should tell the program the new clipart location.

Option 1
Using the program preferences

Move the folder with the internal clipart to a new location. Let's suppose, you are moving the "BeLight Software" folder from "/Library/Application Support" to another folder on your disk.
Leave the new clipart location open in Finder, you will use it later.

  1. Open the Terminal application from the Applications/Utilities folder.

  2. Copy the following line to the Clipboard (Cmd-C)

    defaults write com.belightsoft.DiscCover FTUseSharedContentLibrary -bool true

    and paste into the Terminal window (Cmd-V).

  3. Press the Return button.

  4. Copy the following line to the Clipboard (Cmd-C)

    defaults write com.belightsoft.DiscCover FTSharedContentLibraryPath

    and paste into the Terminal window (Cmd-V).

  5. Press the Space button.

  6. Drag the BeLight Software folder from Finder (new location) onto the Terminal window.
    You will get similar line in terminal:

    defaults write com.belightsoft.DiscCover FTSharedContentLibraryPath /Library/Application Support/BeLight Software

    The end of the command line (shown in blue only for your reference) will be different because it shows your own clipart location.
    The shown sample command writes the default path to the clipart.

  7. Press the Return button.
Note: do not add any extra symbols including spaces.

Option 2
Using folder alias

Move the folder with the clipart to a new location. Let's suppose, you are moving the "BeLight Software" folder from "/Library/Application Support" to another folder on your disk.
Leave the new clipart location open in Finder, you will use it later.

  1. Open the Terminal application from the Applications/Utilities folder.

  2. Copy the following line to the Clipboard (Cmd-C)

    ln -s

    and paste into the Terminal window (Cmd-V).

  3. Press the Space button.

  4. Drag the BeLight Software folder from Finder (new location) onto the Terminal window.

  5. Press the Space button.

  6. Copy the following line to the Clipboard (Cmd-C)

    ~/desktop/BeLight\ Software

    and paste into the Terminal window (Cmd-V).

  7. Press the Return button.
    An alias will be created on your Desktop.

  8. Move the alias to the "/Library/Application Support/" folder (default location of the clipart and templates).

Note: using an alias is more universal. If you have several products from BeLight Software, they share the same folder with supporting files. So, making an alias will give all the programs access to the moved folder.


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Cannot import from iTunes

The program supports two methods of importing. If no data is imported, try to set the Use AppleScript to import from iTunes option in the program preferences (Cmd-,) and start importing again.

If the problem stays, you can still import via a text file (this is the most reliable way):

  1. Open iTunes.

  2. On the Source panel select a play list or the whole library.

  3. Select the File > Export Song List command in the iTunes' menu. Choose file name and folder to export, set "Plain Text" as "Format" and click the Save button.

  4. Import data from the text file into Disc Cover. See Importing Data from a Text File for details.

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The program imports wrong track order from iTunes

The problem arises because iTunes does not update the
~(Your Home)/Music/iTunes/iTunes Music Library.xml
file that is used for getting library content. You can delete the file and iTunes will create it again at next launch.

The alternative way is to set the Use AppleScript to import from iTunes option in the program preferences (Cmd-,).


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Other Problems

Toolbar Buttons do not Appear in the Toolbar

The standard Mac OS toolbar is customizable. Choose View > Customize Toolbar in the menu to restore the default set of toolbar buttons. While you are fixing the problem, select Icon & Text in the Show pop-up list and deselect the Use Small Size check box in the Customize Toolbar dialog.
The dialog lets you re-arrange or remove some buttons as well.


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