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A Robot could not be found on your system , please check all connections and click retry to try again.

There are several things to check.

1. Local Admin Rights. You must be have local administrative rights to the PC running the Bravo. You may be able to print only from SureThing with less than Admin Rights but you will not be able to print and burn from Primo DVD. See this article for more information.

2. Driver Installed. Make sure the print driver is installed. Go to Control Panel - Printers. You should see a printer named Disc Publisher. If so try updating or reinstalling the driver. The latest drivers can be found at the following site: http://www.primera.com/primera_printer_drivers.html

3. Driver Name.  Make sure the driver is named correctly.  You are not able to change the driver name. However, you may append information to the end of the name. Go to Start - Control Panel - Printers and Faxes.  Look for one of the following names depending on your product. Rename the driver if necessary.

Driver Name = Product
Disc Publisher = Bravo
Disc Publisher II = Bravo II
Disc Publisher PRO = BravoPro
Disc Publisher SE = Bravo SE

4. USB. If the software opens with the error shown above in the article title, then there is a problem with one of the items below:

(A) Try another USB port. Ports in the front of the computer don't usually work as well as ports connected directly to the computer's mother board or ports on a PCI card. Avoid USB extension cables, Hubs and pass-through ports on other devices such as monitors.

(B) Try another USB cable.

(C) Check the Universal Serial Bus controller in Device Manager. Make sure it is installed. Go to Control Panel - System - Hardware Tab - Device Manager. Try another USB device (printer, scanner, camera, etc.).

(D) Try reinstalling your printer driver using the instructions in the knowledgebase article.