For more information:

Kellie Garber, Senior Global Product Manager

Primera Technology, Inc.

Phone:   (763) 475-6676

FAX:        (763) 475-6677



Sales:      1-800-797-2772 (USA & Canada)



For Immediate Release: November 6, 2023

Primera Technology, Inc. Enhances Customer Service with

Extended Technical Support Hours and New EMEA Sales & Support Office

Plymouth, MN, USA - Primera Technology, Inc. (“Primera”), a leading manufacturer of specialized digital printing equipment, is pleased to announce extended hours for its technical support center, effective Monday, November 6, 2023. Customers can now access 18 consecutive hours of live online, phone, and chat support on weekdays via In addition to English, the award-winning support team can communicate in almost any language through live chat, powered by the latest AI-driven translation software.

The updated support hours are:

Monday thorugh Friday

  • Pacific Standard Time (PST) (Los Angeles, CA): 2:00 AM - 8:00 PM
  • Mountain Standard Time (MST) (Denver, CO): 3:00 AM - 9:00 PM
  • Central Standard Time (CST) (Chicago, IL): 4:00 AM - 10:00 PM
  • Eastern Standard Time (EST) (New York, NY): 5:00 AM - 11:00 PM
  • Greenwich Mean Time (GMT) (London, UK): 10:00 AM - 4:00 AM (+1 day)
  • Central European Time (CET) (Berlin, Germany): 11:00 AM - 5:00 AM (+1 day)
  • Eastern European Time (EET) (Athens, Greece): 12:00 PM - 6:00 AM (+1 day)
  • India Standard Time (IST) (Bangalore, India): 3:30 PM - 9:30 AM (+1 day)
  • China Standard Time (CST) (Beijing, China): 6:00 PM - 12:00 PM (+1 day)
  • Japan Standard Time (JST) (Tokyo, Japan): 7:00 PM - 1:00 PM (+1 day)
  • Australian Eastern Standard Time (AEST) (Melbourne, VIC): 8:00 PM – 2:00 PM (+1day)


  • Central Standard Time (CST) (Chicago, IL): 11:00 AM – 8:00 PM

Mark D. Strobel, Vice President of Sales and Marketing, expressed enthusiasm about the development, saying, “Our expanded technical support hours enhance our commitment to our global customer base, ensuring they receive the assistance they require, irrespective of their location or time zone.”

Primera’s Footprint Grows with Its New EMEA Office
Further cementing its global presence, Primera is also unveiling a new sales and support office in Amsterdam, Netherlands. The office will oversee sales and support for the European, Middle Eastern, and African (EMEA) regions. An affiliated warehouse in Vianen, Netherlands (near Rotterdam), ensures swift deliveries, service, and repairs within Europe.

For inuiries related to the new EMEA office:

Primera Technology (Europe)
Evert van de Beekstraat 1-104
The Base B Amsterdam, 1118CL Netherlands
Local Phone: 020 808 2998
International Phone: +31-20 808 2998

Strobel highlighted the company’s dedication to its global clientele, stating, “Our newly inaugurated European sales and support office, and associated EU-based repair center, demonstrate our ongoing dedication to serving our international customers with excellence.”

About Primera Technology, Inc.

Based in Plymouth, Minnesota, USA, Primera Technology, Inc. stands as a global leader among specialty printer manufacturers. Products are available directly from the factory or through authorized resellers and distributors spanning over 200 countries and territories.

More information about Primera and its products is available at or by calling 1-800-797-2772. Outside of the USA and Canada, call +1 (763) 475-6676. E-mail or live chat with us in any language and during regular business hours at more details about Primera and its offerings, visit or contact 1-800-797-2772. For international queries outside of the USA and Canada, dial +1 (763) 475-6676. Direct your questions to or europe or chat live with a representative in any language during business hours at

Editorial Note: "Primera" is a registered trademark of Primera Technology, Inc. All other mentioned trademarks are the property of their respective companies.