IN STOCK ITEMS ORDERED BEFORE 2:00 pm (CST, -5 GMT) to Ship Today
All Primera products include a limited one-year warranty on parts and service.
If your product is within the one year factory warranty or if you purchased an extended warranty, repairs will
performed according to the terms of that warranty agreement. This usually means that parts, labor and return
shipping are covered by Primera.
If your Primera product is beyond its limited one year warranty period and is not covered by
an Extended Warranty, Primera’s depot repair
facility in the USA will be
pleased to repair it on a flat fee basis. Please refer to the flat fee rate
table for details and exclusions. For Canadian customers, add $50 to each flat rate
amount to cover increased shipping costs, and customs fees.
If you have an extended warranty and a hot swap warranty please refer to the Hot Swap
Terms for more information. Note: Extended Warranties and Hot Swaps are not available for purchase on
Repair Time: RMA numbers are valid for 14 days
the issue date. Repairs take approximately 7-10 business days from the date of receipt until the product is
Packaging: If possible, please ship your product in its
original packaging to avoid damage in transit. If the original packaging is not available, make sure to use a
box with at least 5 inches of packing material on all sides of the product. Please do not use foam packing
To prepare the product for shipping, please refer to the product specific instructions that were emailed with this
document. Damage caused by use of insufficient packaging material may result in claim denial by the shipping
company. Customer is responsible for additional repair costs due to shipping damage. Please do not include
(ribbons, ink cartridges or discs) with your equipment unless instructed to do so.
Shipping: Customer is responsible for the cost of
shipping the product to Primera for all types of repairs (warranty or non-warranty), exchanges and returns.
recommends using a shipping carrier that provides a tracking number and insurance such as UPS or Fed Ex.
Repair Cost: The product’s original one year
and optional extended warranty covers the cost of all parts , labor and return shipping via Fed Ex Ground. For non
warranty repairs, Primera charges a flat rate for all products which includes parts, labor and return shipping via
Fed Ex Ground. Please refer to the flat rate fee table on our website for details and exclusions. Applicable
sales tax is not included in the flat fee.
Payment: Upon completion of the repair, an
explanation of the repair work along with your flat fee will be emailed to you. Payment must be made by credit
company check, personal check or Paypal. The product will not be returned to you until payment has been made.
Additional charges may apply for expedited shipping. A $25 NSF Fee will be assessed for any returned checks. If
repaired product is not paid for within 90 days from completion it will become property of Primera. Primera will
additional shipping charges to flat fee for any expedited shipping requests. No shipping credit will be given for
collect shipment request. PLEASE DO NOT SEND YOUR PAYMENT INSIDE BOX WITH YOUR DEFECTIVE PRODUCT