Orders placed after 2:00 pm (CDT, -5 GMT) will ship the next business day.
We can’t see you face to face, so we have to make sure it’s you ordering, and not some creep who stole your identity or credit card number! The more information we have, the better we can do that. Specifically, we verify that the address(es), phone number, and email you've provided match the information associated with the form of payment you're using. You may receive a phone call or e-mail from our Order Verification Department if we can't verify this information, particularly if you are shipping items to a different address. Unfortunately, this may delay your order a day or two if we do not hear back from you right away.
If you are using an international credit card and/or exporting your items outside of the U.S., we are required to take additional fraud prevention steps and these orders must be placed directly with our sales team by calling 1-763-475-6676. Please do not be offended; we are only doing our best to protect you, our valued customer!
There is no acceptable amount of fraud. Every completed fraudulent order steals from you as well as from us. We combat these orders by constantly refining and improving our fraud identification and prevention methods.