Primera Technology calculates shipping charges based on destination postal code, service level selected AND the total dimensional weight of the boxed order. As of 1/1/17, this is calculated as L x W x H of box divided by 139 for both domestic and international orders. Primera exclusively uses FedEx for shipping online orders placed directly by customers. Service options and charges are displayed when the order is presented for confirmation and prior to being finalized. Shipping methods may NOT be changed on an order after it is submitted. Orders requested to be shipped collect or 3rd party on a customer’s account, must be called, e-mailed or faxed to Primera’s sales department for processing.
Primera offers free ground shipping on any orders within the contiguous United States via FedEx on orders over $100.00 or for other promotional purposes. Freight charges and taxes do not count towards the $100.00 total. Free shipping does not apply to any order in its entirety that includes toner cartridges (SKUs 057401, 57402, 57403, and 57404). This offer applies to all orders received after November 9th, 2017. Orders for stocked items cannot be combined with custom labels in order to reach the minimum requirement. This offer does not apply to shipping methods other than FedEx Ground.
If you select a delivery service that is not available in your area, your shipment may be "downgraded" to the next closest available service. For example, FedEx does not deliver Priority Overnight shipments to some rural areas. If you select this service and live in a designated rural area, your shipment will be sent via the next closest delivery option. For further information about FedEx shipping policies, visit www.fedex.com. PLEASE NOTE: Saturday and Sunday delivery is not available on primera.com. Orders shipped Next Day Priority or Standard on a Friday, will be delivered on Monday. Saturday delivery may only be requested by placing your order by phone, fax or e-mail.
Orders received after 2:00 pm Central Standard/Daylight Time will be processed on the following business day. Orders for equipment and/or service parts may require an additional 1 – 2 business days for verification and processing. Freight charges displayed at the order review page are only valid for orders submitted through primera.com. Additional shipping and handling charges may apply for orders submitted through phone, mail, fax or e-mail. Primera does not assume responsibility for shipment delays due to inclement weather or for holiday schedule changes as noted by FedEx. Any requests for package re-routes or address changes/corrections must be reviewed, approved and initiated by Primera. Applicable fees may apply.
Due to shipper restrictions, FedEx cannot deliver to P.O. Boxes, APOs, FPOs, or U.S. Territories.
When selecting the shipping method on orders, please refer to the FedEx map below to determine the number of business days it will take for Ground service. For example, Ground shipments from MN to IL generally take 2 business days and will be more cost-effective than selecting a 2-Day service. Please note, however, that Ground shipments are not guaranteed to be delivered in this amount of time as they are with the other options.
For shipping claims, please contact firstname.lastname@example.org.
A Note About Freight Forwarders
If you (or a freight forwarder you so designate) have a U.S. address, purchase goods from Primera.com to be shipped to a U.S. location, and then subsequently export the goods, you or the designated freight forwarder are considered the exporter and are solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country. Primera must not be listed on any export documentation (e.g., export declarations, invoices, packing lists, air waybills, etc.). It is your responsibility to ensure the freight forwarder's most up-to-date U.S. address is used.
If you (or a freight forwarder you so designate) do not have a U.S. residence and purchase goods from Primera.com to be shipped to a U.S. location, you or the designated freight forwarder may not subsequently export the goods without prior written authorization from Primera.