Orders placed after 2:00 pm (CDT, -5 GMT) will ship the next business day.

Worldwide Shipping

 

Why Buy Factory-Direct from the USA? 100 Percent Satisfaction Badge

  • 30-Day Money-Back Guarantee
  • All Duty & Taxes Automatically Calculated and Applied
  • Free, Fast DHL Express Shipping For Orders $250 USD+
  • Extended Hours, Including Saturdays, For Live Phone & Chat Support
  • Chat Support In Almost Any Language

Note: Not all products are available in every country. If a product in your country is not available online, or you would like to instead purchase through a local source, Primera has Authorized Resellers in most major countries around the world. Contact us at sales@primera.com and we can give you full contact information for a local reseller.


About Primera

A world-leading developer and manufacturer of specialty printing equipment

Headquartered in Plymouth, Minnesota, Primera Technology, Inc. is one of the world's leading developers and manufacturers of specialty printing equipment including the Bravo-Series CD/DVD/BD Disc Publishers, LX-Series Color Label Printers, AP-Series Label Applicators, Signature Slide and Cassette Printers, and Eddie, the Edible Ink Printer.
Primera's mission is to produce technologically superior products that offer a high degree of customer satisfaction and value while conducting business affairs with unparalleled integrity, courtesy, and professionalism.

Innovative Technology from an Industry Leader

Primera's more than 45-year history for designing and manufacturing specialty color printers assures your investment is backed by a strong, highly-respected company in the USA with offices around the world. Primera has built and sold more than one million printers worldwide.

International Shipping FAQ

1. To which international destinations does Primera currently ship?

Primera now ships to over 130 countries and territories via our international e-commerce partner, Flow Commerce. For a list of available destinations, please refer to the shipping table below. We will update the table when additional countries or territories are added. If you do not see your location listed, please check back again later. Or contact us for the name of a local reseller.


2. How do I place an order?

By Internet:

Shop as usual at www.primera.com. To ship items internationally, look for the flag at the upper left-hand corner of the site. Click to drop down a menu of countries and select your country. You will then be browsing in what Flow Commerce calls your country's "experience." This means several things:
1. Our website will be auto-translated by Google Translate to your local language
2. Prices will be shown in your local currency
3. You will see on the product and checkout pages all available payment methods for your country
4. You will receive FREE SHIPPING on all qualified purchases (see below)

By Phone:

For assistance with placing an online order, call +1-763-475-6676 during Primera's regular business hours, 8:00 AM to 5:00 PM, CST (-5 GMT).
If you are shipping to Mexico, Central, and South America, call +1-763-475-6676 and ask for Martin Hernandez, Latin America Sales Manager. (Hablamos Español.)


3. Are there selections I need to make that are specific for my country?

Yes, for most products, you will need to select the type of power plug required for your local area. Choices are (1) USA/Canada/Japan and other 100-120VAC countries, (2) Euro Plug for Europe and other 220VAC countries, (3) UK for United Kingdom, and in some cases, (4) Mexico. If you are in Mexico, we may need to send you a product SKU that includes a NOM-compliant power supply.


4. What are my payment options?

Over 70 different payment methods are available through Primera's international checkout. Options include traditional methods like Visa, Mastercard, and Paypal as well as alternative payment methods such as bank debit, BitPay, Alipay, GooglePay and WeChat Pay. At checkout, you will be presented with all of the available payment options for your country.


5. Will my order ship the same day that I place it online?

Yes, in almost all cases, we will ship the same day if your order is placed with us before 12:00 PM CST (-5 GMT) Monday through Friday. If you place your order on Saturday or Sunday, it will ship the next business day. If we cannot ship on the same or next business day, we will do our very best to contact you with a new shipping date.


6. What are my shipping options?

We are pleased to offer FREE SHIPPING to our international customers for orders of $250 USD+ (or the local equivalent) via DHL Express. Since DHL Express shipping is free, we do not offer DHL Standard service. If your order is below $250 USD or the local equivalent, a shipping charge will be added at checkout. In this case, you will receive some of the lowest available DHL Express rates, thanks to our e-commerce partner's volume contract with DHL. For information on delivery times, please refer to the table below. Please note that all delivery times go into effect the business day after you place an order.


7. Will duty and taxes be included in my order?

Yes, all applicable duties and taxes are automatically calculated at checkout. Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that our e-commerce partner, Flow Commerce, supports. The destination country also sets value Added Tax (VAT) rates. You will be able to view the guaranteed total amount of applicable duty and taxes/VAT for your order at checkout.


8. Are there any additional costs that will be due upon receipt of my order?

No. When you check out with our e-commerce partner, Flow Commerce, you will be provided with a guaranteed order total in your local currency. The order total presented will be the exact amount that Flow Commerce will bill to you. There will never be any additional costs billed to you or due upon delivery.


9. How can I get in touch with customer service?

We are here to help. There are several ways to reach our Customer Care Team:

  • Email us at support@primera.com.
  • Chat live with a representative during support hours at www.primera.com. For languages other than English, this is the best way to get fast and efficient support in almost any language.
  • Call us during business hours at +1 763-475-6676. Hablamos Español.

Our customer and technical support hours are from 7:00 AM to 10:00 PM Monday through Friday, CST (-5 GMT). We are also available on Saturdays from 11:00 AM to 8:00 PM CST (-5 GMT).


10. How do I return an item?

Primera stands behind its products 100% -- even from across the globe. If, for any reason, you are not satisfied with your international online purchase, contact us within 30 days of the original purchase to initiate a return. Our Customer Care Team will provide you with full instructions on how the product needs to be shipped. If you choose to return an item, our e-commerce partner, Flow Commerce, will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any return shipping fees, but not any original shipping charges for orders under $250 USD or local equivalent.


11. Who is Flow Commerce?

Flow Commerce provides companies of all sizes, including Primera, access to the global market by delivering a safe, efficient technology solution that tailors online shopping experiences for international end-user customers.


12. When will my credit card be billed?

Your credit card is billed by our e-commerce partner, Flow Commerce, at the time your parcel leaves the United States.


13. What will my credit card statement say?

Because Flow Commerce, not Primera, bills your credit card, your credit card statement will look something like this: "FLOW-PRIMERA 18007972772."

International Shipping Policy

Read our full shipping policy here.

List of Countries

North America and Caribbean Excluded Products Express Delivery Times
Antigua and Barbuda, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Canada, Cayman Islands, Costa Rica, Dominica, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique
-
3-8 Business Days
Mexico Eddie the Edible Ink Printer, LX2000 Color Label Printer, and Bravo 4200-Series Disc Printers and Publishers 3-5 Business Days
Montserrat, Nicaragua, Panama, Saint Barthelemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Vincent and The Grenadines, Trinidad and Tobago, Turks and Caicos Islands
-
3-8 Business Days
Europe Excluded Products Express Delivery Times
Albania, Andorra, Austria, Croatia, Czechia, Denmark, France, Gibraltar, Guernsey, Iceland, Ireland, Italy, Jersey, Liechtenstein, Mayotte, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, San Marino, Spain, Sweden
-
3-8 Business Days
Ukraine Equipment 4-8 Business Days
United Kingdom
-
3-6 Business Days
Africa Excluded Products Express Delivery Times
Angola, Benin, Botswana, Burkina Faso, Burundi, Chad, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana
-
3-8 Business Days
Kenya Equipment 4-8 Business Days
Lesotho, Madagascar, Malawi, Mali, Mauritius
-
3-8 Business Days
Morocco Equipment 4-8 Business Days
Mozambique, Namibia, Niger
-
4-8 Business Days
Nigeria Equipment 3-5 Business Days
Reunion, Rwanda, Saint Helena, Senegal
-
3-8 Business Days
South Africa Equipment 3-5 Business Days
Tanzania, Togo, Uganda, Zambia
-
3-8 Business Days
Asia and Middle East Excluded Products Express Delivery Times
Bahrain Equipment 3-5 Business Days
Bangladesh, Bhutan, Brunei Darussalam, Cambodia
-
3-8 Business Days
China, Hong Kong Equipment 3-9 Business Days
Indonesia
-
4-8 Business Days
Israel, Japan Equipment 3-9 Business Days
Jordan
-
4-6 Business Days
Kuwait Equipment 4-6 Business Days
Laos
-
4-8 Business Days
Malaysia, Maldives, Mongolia, Oman, Pakistan, Philippines, Qatar
-
3-8 Business Days
Republic of Korea, Saudi Arabia, Singapore Equipment 3-5 Business Days
Sri Lanka
-
3-5 Business Days
Taiwan Equipment 3-5 Business Days
Thailand, Timor-Leste, Turkey
-
3-8 Business Days
United Arab Emirates Equipment 3-5 Business Days
Vietnam
-
4-8 Business Days
Oceania Excluded Products Express Delivery Times
Fiji, New Caledonia, Papua New Guinea
-
3-8 Business Days
South America Excluded Products Express Delivery Times
Argentina Equipment 4-8 Business Days
Aruba, Bolivia, Bonaire, Sint Eustatiius and Saba, Brazil
-
3-8 Business Days
Chile, Colombia Equipment 3-5 Business Days
Curaçao, Ecuador, French Guiana, Guyana, Paraguay, Peru, Uruguay
-
3-8 Business Days