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Orders placed after 2:00 pm (CST, -6 GMT) will ship the next business day.

Worldwide Shipping

 

Why Buy Factory-Direct from the USA? 100 Percent Satisfaction Badge


  • 30-Day Money-Back Guarantee
  • All Duty & Taxes Automatically Calculated and Applied
  • Free, Fast DHL Express Shipping For Orders $250 USD+
  • Free Shipping For Warranty Repairs
  • Extended Hours, Including Saturdays, For Live Phone & Chat Support
  • Chat Support In Almost Any Language

Note: Not all products are available in every country. If a product in your country is not available online, or you would like to instead purchase through a local source, Primera has Authorized Resellers in most major countries around the world. Contact us at sales@primera.com and we can give you full contact information for a local reseller.


About Primera

A world-leading developer and manufacturer of specialty printing equipment

Headquartered in Plymouth, Minnesota, Primera Technology, Inc. is one of the world's leading developers and manufacturers of specialty printing equipment including the Bravo-Series CD/DVD/BD Disc Publishers, LX-Series Color Label Printers, AP-Series Label Applicators, Signature Slide and Cassette Printers, and Eddie, the Edible Ink Printer.
Primera's mission is to produce technologically superior products that offer a high degree of customer satisfaction and value while conducting business affairs with unparalleled integrity, courtesy, and professionalism.

Innovative Technology from an Industry Leader

Primera's more than 45-year history for designing and manufacturing specialty color printers assures your investment is backed by a strong, highly-respected company in the USA with offices around the world. Primera has built and sold more than one million printers worldwide.

International Shipping FAQ

1. To which international destinations does Primera currently ship?

Primera now ships to over 130 countries and territories via our international e-commerce partner, Flow Commerce. For a list of available destinations, please refer to the shipping table below. We will update the table when additional countries or territories are added. If you do not see your location listed, please check back again later. Or contact us for the name of a local reseller.


2. How do I place an order?

By Internet:

Shop as usual at www.primera.com. To ship items internationally, look for the flag at the upper left-hand corner of the site. Click to drop down a menu of countries and select your country. You will then be browsing in what Flow Commerce calls your country's "experience." This means several things:
1. At checkout, the payment screens will be auto-translated to your local language.
2. Prices will be shown in your local currency
3. You will see on the product and checkout pages all available payment methods for your country
4. You will receive FREE SHIPPING on all qualified purchases (see below)

By Phone:

For assistance with placing an online order, call +1-763-475-6676 during Primera's regular business hours, 8:00 AM to 5:00 PM, CST (-5 GMT).


3. Are there selections I need to make that are specific for my country?

Yes, for most products, you will need to select the type of power plug required for your local area. Choices are (1) USA/Canada/Japan and other 100-120VAC countries, (2) Euro Plug for Europe and other 220VAC countries, (3) UK for United Kingdom, and in some cases, (4) Mexico. If you are in Mexico, we may need to send you a product SKU that includes a NOM-compliant power supply.


4. What are my payment options?

Over 70 different payment methods are available through Primera's international checkout. Options include traditional methods like Visa, Mastercard, and Paypal as well as alternative payment methods such as bank debit, BitPay, Alipay, GooglePay and WeChat Pay. At checkout, you will be presented with all of the available payment options for your country.


5. Will my order ship the same day that I place it online?

Yes, in almost all cases, we will ship the same day if your order is placed with us before 12:00 PM CST (-5 GMT) Monday through Friday. If you place your order on Saturday or Sunday, it will ship the next business day. If we cannot ship on the same or next business day, we will do our very best to contact you with a new shipping date.


6. What are my shipping options?

We are pleased to offer FREE SHIPPING to our international customers for orders of $250 USD+ (or the local equivalent) via DHL Express. Since DHL Express shipping is free, we do not offer DHL Standard service. If your order is below $250 USD or the local equivalent, a shipping charge will be added at checkout. In this case, you will receive some of the lowest available DHL Express rates, thanks to our e-commerce partner's volume contract with DHL. For information on delivery times, please refer to the table below. Please note that all delivery times go into effect the business day after you place an order.


7. Will duty and taxes be included in my order?

Yes, all applicable duties and taxes are automatically calculated at checkout. Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that our e-commerce partner, Flow Commerce, supports. The destination country also sets value Added Tax (VAT) rates. You will be able to view the guaranteed total amount of applicable duty and taxes/VAT for your order at checkout.


8. I’m in Europe. Do I need to pay VAT?

Yes. Because this is a cross-border sale, we must collect and remit VAT. If you are a business that makes taxed sales, you can usually deduct this amount later when you make your next VAT declaration. Along with VAT (if applicable), other taxes and duties are automatically calculated and displayed on your checkout page.


9. Are there any additional costs that will be due upon receipt of my order?

No. When you check out with our e-commerce partner, Flow Commerce, you will be provided with a guaranteed order total in your local currency. The order total presented will be the exact amount that Flow Commerce will bill to you. There will never be any additional costs billed to you or due upon delivery.


10. How can I get in touch with customer service?

We are here to help. There are several ways to reach our Customer Care Team:

  • Email us at support@primera.com.
  • Chat live with a representative during support hours at www.primera.com. For languages other than English, this is the best way to get fast and efficient support in almost any language.
  • Call us during business hours at +1 763-475-6676.

Our customer and technical support hours are from 7:00 AM to 10:00 PM Monday through Friday, CST (-5 GMT). We are also available on Saturdays from 11:00 AM to 8:00 PM CST (-5 GMT).


11. How do I return an item?

Primera stands behind its products 100% -- even from across the globe. If, for any reason, you are not satisfied with your international online purchase, contact us within 30 days of the original purchase to initiate a return. Primera will even cover return shipping and send you a prepaid return label. Our Customer Care Team will provide you with full instructions on how the product needs to be shipped. If you choose to return an item, our e-commerce partner, Flow Commerce, will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order.


12. How do I get service or repair on my equipment?

Warranty Repair: If your equipment is within warranty and needs repair, Primera will exchange it and pay the international shipping both ways. We will send you a return shipping label with a commercial invoice and then all you need to do is take your equipment to a DHL location or arrange a pickup. Once we can track the equipment and see that it is on its way we will ship the replacement back to you via FedEx International Economy.
Note: Equipment may be exchanged for refurbished version of the same model. We’ll ship you one that has already been repaired rather than making you wait for yours to be repaired.
Non Warranty Repair: If your equipment is out of warranty and needs service or repair, simply contact us for our flat-rate international repair pricing. Once you have purchased your service, we will send you a return shipping label and then all you need to do take your equipment to a DHL location or arrange a pickup. Once we receive the equipment we will either exchange it for refurbished equipment or perform a standard repair and then ship back the printer via FedEx International Economy.


13. Who is Flow Commerce?

Flow Commerce provides companies of all sizes, including Primera, access to the global market by delivering a safe, efficient technology solution that tailors online shopping experiences for international end-user customers.


14. When will my credit card be billed?

Your credit card is billed by our e-commerce partner, Flow Commerce, at the time your parcel leaves the United States.


15. What will my credit card statement say?

Because Flow Commerce, not Primera, bills your credit card, your credit card statement will look something like this: "FLOW-PRIMERA 18007972772."

International Shipping Policy

Flow Commerce, Inc. facilitates, and is the exporter of record, for all of Primera's international shipments to customers purchasing factory-direct. Please read Flow's full terms and conditions at https://www.flow.io/policies/consumer-terms/. Please note that some Primera products are only available for shipping within select countries when ordered on www.primera.com. If a product is not directly available from Primera in your country, please contact us for the name of an Authorized Reseller or Distributor who will instead be able to sell you the products.

Primera offers free DHL priority international shipping on any orders over $250 USD (or the equivalent in your local currency). Free shipping does not apply to any order in its entirety that includes toner cartridges (SKUs 057401, 57402, 57403, and 57404). Primera will not be held responsible for delays due to inclement weather, natural disasters, holiday schedule changes, customs clearance issues or other factors outside of its control. Due to shipper restrictions, DHL Express cannot deliver to P.O. Boxes, APOs, or FPOs.

Orders received after 12:00 PM Central Time cannot be guaranteed for same-day shipping. Orders for equipment and/or service parts may require an additional 1 – 2 business days for verification and processing. Any requests for order changes, order cancellations or address changes/corrections must be communicated to Primera within 30 minutes of order submission. Changes/corrections must be approved and initiated by a Primera employee.

List of Countries

North America, Carribbean and South America Excluded Products Express Delivery Times
Antigua and Barbuda, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Canada, Cayman Islands, Costa Rica, Dominica, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique
-
3-8 Business Days
Mexico Eddie the Edible Ink Printer, LX2000 Color Label Printer, and Bravo 4200-Series Disc Printers and Publishers 3-5 Business Days
Montserrat, Nicaragua, Panama, Peru, Saint Barthelemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Vincent and The Grenadines, Trinidad and Tobago, Turks and Caicos Islands
-
3-8 Business Days
Europe Excluded Products Express Delivery Times
Albania, Andorra, Austria, Belgium, Croatia, Czechia, Denmark, France, Germany, Gibraltar, Guernsey, Iceland, Ireland, Italy, Jersey, Liechtenstein, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Spain, Sweden
-
3-8 Business Days
Ukraine Equipment 4-8 Business Days
United Kingdom
-
3-6 Business Days
Africa Excluded Products Express Delivery Times
Angola, Benin, Botswana, Burkina Faso, Burundi, Chad, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana
-
3-8 Business Days
Kenya Equipment 4-8 Business Days
Lesotho, Madagascar, Malawi, Mali, Mauritius
-
3-8 Business Days
Morocco Equipment 4-8 Business Days
Mozambique, Namibia, Niger
-
4-8 Business Days
Nigeria Equipment 3-5 Business Days
Reunion, Rwanda, Saint Helena, Senegal
-
3-8 Business Days
South Africa Equipment 3-5 Business Days
Tanzania, Togo, Tunisia, Uganda, Zambia
-
3-8 Business Days
Asia and Middle East Excluded Products Express Delivery Times
Bahrain Equipment 3-5 Business Days
Bangladesh, Bhutan, Brunei Darussalam, Cambodia
-
3-8 Business Days
China Equipment 3-9 Business Days
Hong Kong, Indonesia
-
4-8 Business Days
Israel, Japan Equipment 3-9 Business Days
Jordan
-
4-6 Business Days
Kuwait Equipment 4-6 Business Days
Laos
-
4-8 Business Days
Macau, Malaysia, Maldives, Mongolia, Oman, Pakistan, Philippines, Qatar
-
3-8 Business Days
Republic of Korea Equipment (*Only Supplies, LX500, and LX500c Color Label Printer available for shipping) 3-5 Business Days
Saudi Arabia Equipment 3-5 Business Days
Singapore, Sri Lanka
-
3-5 Business Days
Taiwan Equipment (*Only Supplies, LX500, and LX500c Color Label Printer available for shipping) 3-5 Business Days
Thailand, Timor-Leste, Turkey
-
3-8 Business Days
United Arab Emirates Equipment 3-5 Business Days
Vietnam
-
4-8 Business Days
Oceania Excluded Products Express Delivery Times
Fiji, New Caledonia, Papua New Guinea
-
3-8 Business Days
South America Excluded Products Express Delivery Times
Argentina, Aruba, Bolivia, Bonaire, Sint Eustatiius and Saba, Brazil, Chile, Colombia, Curaçao, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay
-
3-8 Business Days