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CUSTOMER SUPPORT
We can help you get back up and running.
Support Hours by channel are listed below:
Monday - Friday 4:00 am to 10:00 pm (CST) and Saturday 11:00 am to 8:00 pm
(CST)
Click the live chat icon in the
bottom right corner of primera.com.
Full list of
support hours by time zone.

Monday - Friday 7:00
am to 10:00 pm (CST)
and Saturday 11:00 am to 8:00 pm (CST)
Call
+1-763-475-6669. (For sales questions
call +1-763-475-6676.)

Create an account and login to the support portal to review the complete history of all your open and closed tickets, create new tickets and search the knowledgebase.

Many technical questions can be answered by reading Primera's Knowledge Base.

Let Primera Tech Support fix the problem for you! Download the Remote Support Client for Mac or PC. Call Tech Support at 763-475-6669.

Your product includes a one year warranty. If your product needs repair, Primera’s depot repair facility in the USA will be pleased to repair it. If your product is Out of Warranty we can repair it on a flat fee basis.
How do I send my unit in for repair? How much is it? Where do I send it?