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Check out our New Online Support Portal - Create an account and login to review your tickets, submit new tickets, search the knowledgebase and view our support forum.

Notice for Mac OS 10.15 Catalina Users: When you upgrade your Mac to Catalina, it will remove support for all 32-bit applications.  All Primera drivers and software for Mac are currently 32-bit.  We are in the process updating all current software and drivers to 64-bit so they work on OS 10.15 Catalina. When each software is ready it will be posted on that products support page.

Notice for Bravo users with PTPublisher on Mac 10.15 Catalina:  We are in the process of updating PTPublisher to work with Catalina.  However, the Discover disc design software included with PTPublisher is provided by a third party company.  They have decided not to update Discover to 64-bit.  This means we will need to remove the link to it from our software.  You will still be able to print JPG, TIFF and BMP files.  No Discover Files will work. 

BEFORE you update to Catalina, you will need to export any of the designs you use as Jpeg files.  You will then be able to use them in the new version of PTPublisher. Simply Open the File in Discover, go to the File Menu, choose Export.  Set the Format as Jpeg Image.  Click Save.  You will now be able to use that file in PTPublisher.  If you have already updated to 10.15 and do not have access to a computer with a previous OS, contact technical support to have them export the files for you.

If you need to design new disc images or redesign your existing images you can use any design program such as Adobe Illustrator (Create a 4.72” (120mm) square with a circular clipping mask.)  Belight makes an inexpensive easy to use software called Swift Publisher which allows you to create disc designs and export them as Jpeg files.

Knowledgebase
Many technical questions can be answered by reading Primera's Knowledge Base. To search the knowledgebase, click on the question mark icon in the lower left corner below or on any page you see it.


Remote Support

Let Primera Tech Support fix the problem for you! Download the Remote Support Client for Mac or PC. Call Tech Support at 763-475-6669.

Download PC Remote Support
Download Mac Remote Support

Telephone Support

Free telephone support for all products is available from 8 AM to 6 PM CST, M-F by calling 763-475-6669. For sales questions call 763-475-6676.

Live Chat

Free chat support for all products is available from 8 AM to 6 PM CST, M-F by clicking the live chat icon in the bottom right corner of www.primera.com.

Warranty and Service Information

Your product includes a one year warranty. If your product needs repair, Primera’s depot repair facility in the USA will be pleased to repair it. If your product is Out of Warranty we can repair it on a flat fee basis.

Flat Rate Repair Fee Table

How do I send my unit in for repair? How much is it? Where do I send it?

Submit a Support Ticket
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Support by Equipment

LX1000/LX2000
Software
LX2000 Complete Installer for Windows - 3-12-18 - Vista / 7 / 8 / 10 Compatible (32bit/64bit) - 362 MB 
 Download
LX1000 Complete Installer for Windows - 3-12-18 - Vista / 7 / 8 / 10 Compatible (32bit/64bit) - 351 MBDownload
LX2000 Mac Complete Driver and Status Monitor v1.0.1.31 - OS 10.8 - 10.13 - 38.90 MB - 10-02-17
Download
 Individual Downloads 
 BarTender ® 2016 Ultralite 11 (SR6) - 204 MB - Posted 3-12-18Download
 
  • Label design software for LX Series label printers
  • Windows 7 / 8 / 10 Compatible (32bit/64bit)
  • Release Notes
 LX2000 PC Printer Driver Only - Version 28.0.237.0 - Windows 7 / 8 / 10 Compatible (32bit/64bit) - 78 MB - 3-12-18Download
 LX1000 PC Printer Driver Only - Version 29.0.48.0 - Windows 7 / 8 / 10 Compatible (32bit/64bit) - 72 MB - 03-12-18Download
 PTStatus for LX1000 and LX2000 v 1.31 - 09-28-17Download
 Purchase Mac Layout/Design Software for $50 from Belightsoft.com -Download a Free Trial
 
  • To get started with Belight Labels and Addresses choose either a predefined Primera label size or create a custom size in the setup wizard. If you choose Custom, be sure to set your label size and your page size the same, set columns and rows to "1" and set your margins to zero.
 

You may also update software, drivers and firmware within the PC Status application:
1. Click the info icon. 2. Click Check for Updates.

Check for Updates

Manuals

LX2000 / LX1000 Manual - Download 

LX2000 / LX1000 Quick Start Guide - Download

Maintenance Instructions  - Download

Pigment vs Dye Ink Comparison - Download

Label Stock Quick Reference Guide - Download

Label Stock Comparison Guide - Download

Recommended Label Stocks - Matte BOPP - White and Clear Poly - High Gloss Paper Plus

LX500/LX500c/RX500
Software
LX500/LX500c/RX500 Complete Installer for PC - 5-08-2019 - Windows 7 / 8 / 10 Compatible (32bit/64bit) - 330 MBDownload 
LX500/LX500c Complete Installer for Mac v 1.7 - 2-12-18 - 9.5 MB - Mac OS 10.9 - 10.13Download 
 Individual Downloads 
LX500/LX500c Complete Installer for PC - 11-16-2017 - Windows 7 / 8 / 10 Compatible (32bit/64bit) - 255 MB Download
  • Archive Version - Includes Status Monitor - No Support for RX500
 BarTender ® 2016 Ultralite 11 (SR4) - 12-15-2017 - 176 MBDownload 
 
  • Label design software for LX Series label printers
  • Windows 7 / 8 / 10 Compatible (32bit/64bit)
  • Release Notes
 Purchase Mac Layout/Design Software for $50 from Belightsoft.com - Download a Free Trial
 
  • To get started with Belight Labels and Addresses choose either a predefined Primera label size or create a custom size in the setup wizard. If you choose Custom, be sure to set your label size and your page size the same, set columns and rows to "1" and set your margins to zero.
 LX500 & LX500c PC Driver v. 1.23 and Status Monitor v 1.07 - Windows 7 / 8 / 10 Compatible (32bit/64bit) - 76 MB - 12-15-2017Download
 
 

You may also update software, firmware and driver using the Status Monitor / Configuration Utility.
1. Click the settings (gear icon) tab. 2. Click Check for Updates.

 Tip! Are your cartridges drying out or is the printer printing with missing colors/poor quality? Click here for instructions on cleaning your cartridge.
 

Warranty and Service Information

Your products includes a one year warranty. If your product needs repair Primera’s depot repair facility in the USA will be happy to repair it. If your product is Out of Warranty we can repair it on a flat fee basis.

Flat Rate Repair Fee Table

How do I send my unit in for repair? How much is it? Where do I send it?

Manuals
 LX500 Manual (New - Includes PrintHub, RX500 and Mac) Updated 3-28-19Download 
LX500 Manual (Old Version with Status Monitor)Download
 LX500 Quick StartDownload
 Label Stock Quick Reference GuideDownload
 Label Material Comparison Guide
Download
 Spec Sheets Matte BOPP - White and Clear Poly - High Gloss Paper - Vintage Matte Paper

Videos
Cartridge Cleaning Instructions
Cartridge Cleaning Instructions
Bravo 4200 XRP Series
Software

Software Installer Notice:  We are aware that there is a problem registering your product during the software install/setup program.  This problem also prevents customers from completing the installation. However, rest assured all necessary software has been installed!  If you would like to register your product, visit this link: https://www.primera.com/product-registration Thank you for your understanding.  We hope to have this issue corrected soon.

Bravo 4200 XRP Series Complete Installer for Mac - 70 MB - 08-15-17Download 
Bravo 4200 XRP Series Complete Installer for PC - 187 MB - 08-15-17Download
 PTPublisher Mac and PC Individual Installer Page 
 SureThing Installer Page 
Tip!Are your cartridges drying out or is the printer printing with missing colors/poor quality? Click here for instructions on cleaning your cartridge. 
Drivers
Bravo 4200 Series Driver Only PC v. 1.10 - 84 MB - 12-8-17Download 
Bravo 4200 Series - Updated Signature - (Zip Only) 6.5 MB 11-19-18Download
Bravo 4200 Series Driver Only Mac v. 1.30 - 9.1 MB - 12-12-17Download
Firmware
PC Firmware Updates - Version 127(10)Download
You may also get the latest firmware and software for your Bravo, open PTPublisher, click the Help menu - Select "Check for Updates"
 
Mac Firmware Updates
To get the latest firmware and driver go to Mac System Preferences - Print & Scan - Select the Disc Publisher 4200 - Click on Options and Supplies - Utility -Open Printer Utility. Click About... and then Check for Updates. Once the driver update has completed you will be prompted to update the firmware.
Manuals
Bravo 4200 Product ManualDownload
Bravo 4200 Quick ReferenceDownload
Bravo 4200 XRP Product ManualDownload
Bravo 4200 XRP Quick ReferenceDownload
Videos
Cartridge Cleaning Instructions
Cartridge Cleaning Instructions
Bravo 4200 Series
Software

Software Installer Notice:  We are aware that there is a problem registering your product during the software install/setup program.  This problem also prevents customers from completing the installation. However, rest assured all necessary software has been installed!  If you would like to register your product, visit this link: https://www.primera.com/product-registration Thank you for your understanding.  We hope to have this issue corrected soon.

Bravo 4200 Series Complete Installer for Mac - 70 MB - 08-15-17Download 
Bravo 4200 Series Complete Installer for PC - 186 MB - 08-15-17Download
 PTPublisher Mac and PC Individual Installer Page 
 SureThing Installer Page 
Tip!Are your cartridges drying out or is the printer printing with missing colors/poor quality? Click here for instructions on cleaning your cartridge. 
Drivers
Bravo 4200 Series Driver Only PC v. 1.10 - 84 MB - 12-8-17Download 
Bravo 4200 Series - Updated Signature - (Zip Only) 6.5 MB 11-19-18Download
Bravo 4200 Series Driver Only Mac v. 1.30 - 9.1 MB - 12-12-17Download
Firmware
PC Firmware Updates - Version 1.35(10) 12-22-17Download
You may also get the latest firmware and software for your Bravo, open PTPublisher, click the Help menu - Select "Check for Updates"
 
Mac Firmware Updates
To get the latest firmware and driver go to Mac System Preferences - Print & Scan - Select the Disc Publisher 4200 - Click on Options and Supplies - Utility -Open Printer Utility. Click About... and then Check for Updates. Once the driver update has completed you will be prompted to update the firmware.
Manuals
Bravo 4200 Product ManualDownload
Bravo 4200 Quick ReferenceDownload
Bravo 4200 XRP Product ManualDownload
Bravo 4200 XRP Quick ReferenceDownload
Videos
Cartridge Cleaning Instructions
Cartridge Cleaning Instructions
Bravo SE-3
Software

Software Installer Notice:  We are aware that there is a problem registering your product during the software install/setup program.  This problem also prevents customers from completing the installation. However, rest assured all necessary software has been installed!  If you would like to register your product, visit this link: https://www.primera.com/product-registration Thank you for your understanding.  We hope to have this issue corrected soon.

Bravo SE-3 Series Complete Installer for Mac - 70 MB - 08-15-17Download 
Bravo SE-3 Series Complete Installer for PC - 186 MB - 08-15-17Download
 PTPublisher Mac and PC Individual Installer Page 
 SureThing Installer Page 
Tip!Are your cartridges drying out or is the printer printing with missing colors/poor quality? Click here for instructions on cleaning your cartridge. 
Drivers
PC Bravo SE-3 v 1.10 - 83 MB - 12-8-17Download 
PC Bravo SE-3 v 1.10 - Updated Signature - (Zip Only) 6.5 MB 11-19-18Download
Mac Bravo SE-3 v 1.9 - 8.1 MB - 8-25-17Download 
Firmware
PC Firmware Updates - Version 1.37(10)Download
You may also get the latest firmware and software for your Bravo, open PTPublisher, click the Help menu - Select "Check for Updates"
 
Mac Firmware Updates
To get the latest firmware and driver go to Mac System Preferences - Print & Scan - Select the Disc Publisher SE-3 - Click on Options and Supplies - Utility -Open Printer Utility. Click About... and then Check for Updates. Once the driver update has completed you will be prompted to update the firmware.
Manuals
Bravo SE-3 Product ManualDownload
Bravo SE-3 Quick Reference (2 pages)Download
Videos
Cartridge Cleaning Instructions
Cartridge Cleaning Instructions
CX1200
Software

For support, call 763-475-6979 from 8 AM to 5PM CST, Monday through Friday.

PTPrint v. 03-23-2012 - 206 MB - XP / Vista / 7 / 8 / 10 Compatible (32bit/64bit)

Download
  • Label layout and cut file creating software for CX1200/FX1200.
  • Release Notes
  • Installation Tip: If you are updating an existing installation, when prompted for license file information browse to C:\PTPrint or your original installation disc.

CX1200 Status Monitor v2.0.2 - 8-6-2012 - 8.66 MB - XP / Vista / 7 / 8 / 10 Compatible (32bit/64bit)

Download
  • Monitor Toner level, calculate label costs, adjust settings, etc.
  • Release Notes
CX1000 Status Monitor v2.0.3 - 4-4-2013 - 8.71 MB - XP / Vista / 7 / 8 / 10 Compatible (32bit/64bit)Download
Drivers
CX1200 Printer Driver Version 1.3 - 04/30/14 - 25.85 MB - XP / Vista / 7 / 8 / 10 Compatible (32bit/64bit) Download
Firmware
CX1200 Firmware - 32 MB - Updated 2-24-2012 XP / Vista / 7 / 8 / 10 Compatible (32bit/64bit)Download
  • Engine version - TGENG_LC.IO.E162dPr0C
Manuals
CX1200 Setup Video - 166 MBDownload
CX1200 Manual - 8.22 MBDownload
Label Stock Comparison Guide - 15 KBDownload
Pre-diecut Roll Layout Specifications - 83 KBDownload
Setup Installation Guide - 2.87 MBDownload
Loading Label Stock - 1.17 MBDownload
Monitor Mount Instructions - 1.07 MBDownload
Batch Printing Instructions - 372 KBDownload
CX1200 Warnings - 24 KB
Test Print for Troubleshooting - EPS FileDownload
-CX1000 Printing Quickstart Guide - 1.3 MBDownload
-CX1000 Manual (PTPrint) - 6 MBDownload
FX1200
Software

For support, call 763-475-6979 from 8 AM to 5PM CST, Monday through Friday.

 PTFinish v. 1.3.2 - 121 MB - 07-08-2011Download
  • Touch Screen FX1200 Control Software
  • XP / Vista / 7 / 8 / 10 Compatible (32bit/64bit)
  • Release Notes
Drivers
 FX1200 Driver - 05-20-2010 - 8.26 MB - XP / Vista / 7 / 8 / 10 Compatible (32bit/64bit)Download
Firmware
 FX1200 Firmware v 1.3.6 - 173 KB - 07-23-2013Download
  • Zipped firmware files. To update, unzip on FX1200 touchscreen computer. Go to the Advanced Tab in PTFinish and browse to the ptfw file.
  • Requires PTFinish v 1.3.2 or higher
Manuals
FX1200 Setup Video - Updated 05-10-10 - 104 MB
FX1200 Manual - Updated 07-09-12 - 5.13 MB
Videos
Bar Tender Tutorial
Bar Tender Tutorial
BarTender Setup a Label
BarTender Setup a Label
Trio All-In-One Printer
Software
Complete Trio Installer for PC - Updated 02-18-16 - 97 MB - Vista / 7 / 8 / 10 Compatible (32bit/64bit)Download
  
Complete Trio Installer for Mac - Updated 10-26-16 - 15.1 MB - OS 10.7 - 10.12 CompatibilityDownload
Manuals
PC Manual - Updated 3-17-2016Download
Mac Manual - Updated 3-17-2016Download
Printable Quick Reference Sheet - Updated 5-22-2015Download

How do I ... ?

Install aCartridge

InstallCartridge

Stow the Cartridge for Travel

StowCart

Copy a Document

Trio Copy

Scan a Document

TrioScan

Print a Document

TrioPrint

Install a Battery

Videos
Trio Tech Support: Stow Cartridge for Travel
Trio Tech Support: Stow Cartridge for Travel
Trio Tech Support: Changing the Cover
Trio Tech Support: Changing the Cover
Trio Tech Support: Changing the Ink Cartridge
Trio Tech Support: Changing the Ink Cartridge
Trio Tech Support: Printing Borderless Photos
Trio Tech Support: Printing Borderless Photos
Trio Tech Support: Loading Paper
Trio Tech Support: Loading Paper
Trio Tech Support: Installing the Battery
Trio Tech Support: Installing the Battery
Label Applicators
Manuals
AP360/362 Manual - Updated 05-19-14 - 1.71 MB

Download

AP360/362 Loading Diagram - Updated 05-24-13 - 37 KB

Download

Copy Position Chart - This chart shows the copy/print  positions supported by the AP360 or AP362

Download

AP550 Quickstart - Updated 10-17-13 - 2.45 MB

Download

AP550 Manual - Updated 5-26-15 - 2.2 MBDownload
AP550 Container Holder Kit Manual - Updated 5-26-15 - 2.2 MBDownload
Videos
AP 360 and 362 Set Up Guide
AP 360 and 362 Set Up Guide
AP550 Setup Guide
AP550 Odd Shaped Containers Help
AP550 Sensor Calibration
AP550 Sensor Calibration
RW-7/UW-7
Manuals
RW-7 Manual Download
UW-7 ManualDownload
PTProtect
Manuals
Untitled Document
PTProtect Manual - 246 KB
PTPublisher NE (Network Edition)
Software

Download a 30-Day Free Trial. Includes a 30-day full-featured trial. After 30 days, you will need to purchase a license to continue using PTPublisher NE.

 

For PC Server - (Install once on PC Connected to Disc Publisher)

 
(1) PTPublisher Service 1.4.3 - 8.15 MB - Windows 7 / 8 / 10 Compatible (32bit/64bit)
  • Server Software that runs as a system service.
  • Release Notes
  • For use with Bravo II, Bravo XR, Bravo Pro, BravoPro Xi-Series, Bravo XRP,  Bravo 4100 Series, Bravo 4200 Series 
  • (Does not work with Bravo SE/SE-3 or 4051/4052!)
Download

(2) SureThing for PTPublisher Version 5.2.707.1 - 53 MB - Windows 7 / 8 / 10 Compatible

Download

(3) Install the Printer Driver 

  • Install the printer driver using the installation disc that shipped with your Disc Publisher or by downloading it from the products support page
 

For PC Clients (Install on multiple PCs that will send projects to the server)

 
(1) PTPublisher for PC - 51 MB - Windows 7 / 8 /10 Compatible (32bit/64bit)
  • Disc Publishing project setup software (Main Application!)
  • Release Notes
Download

(2) SureThing for PTPublisher Version 5.2.707.1 - 52.5 MB - 7 / 8 /10 Compatible (32bit/64bit)

  • Label Design software for Disc Publishers (supporting software)
  • Release Notes
  • Includes English, German, Spanish, French, Chinese, Japanese and Korean installers.
Download

(3) Administrator Utility 1.2.3 - 2.56 MB

  • Admistration software (Required for Activation)
  • Install on clients who will need to change the networked Publisher system settings or activate the software.
Download
***Mac clients are no longer supported. 
Signature Slide Printer
Software

For support, call 763-475-6979 from 8 AM to 5PM CST, Monday through Friday.

PC IconSlide Printer Full Installer (PTLab 3.0.9, PTTemplate 1.2.4, Driver 1.21) - Updated 2-15-18Download
 PTLab version 3.0.9 - Windows 7\8\10 Compatible - Release Notes 
 PTTemplate version 1.2.4 - 5.44 MB - Windows 7\8\10 Compatible - Updated 04-27-2016 - Release NotesDownload
 Slide Printer Utility 1.0 - Optional - For LIS integration users.Download
Mac IconThe Signature Slide Printer is not supported on the Mac operating system.
 LIS Integration Support Page
 
Drivers
 Slide Printer Driver version 1.21- 58.96 MB - Windows 7 \ 8 \ 10 Compatible - Updated 02-23-2016 - Release Notes
Download
 Scanner Driver 32bit - Updated 4-13-2012 - Windows 7 \ 8 CompatibleDownload
 Scanner Driver 64bit - Windows 7 \ 8 Compatible - Updated 4-13-2012Download
Firmware
  Slide Printer Firmware version 2.06 - 2.19 MB - Windows 7 \ 8 \ 10 Compatible - Updated 05-18-2017Download
 
  • Run the firmware updater two times if you are updating from 1.4x or lower.
 
Manuals
 Slide Printer ManualDownload
 PTLab Manual Download
 PTTemplate ManualDownload
 PTNet ManualDownload
 

Quick Starts and other Documentation

 Slide Printer Quick StartDownload
 Stand Alone PC Quick StartDownload
 PTLab Professional License DongleDownload
 Stand Alone PC ManualDownload
 Barcode Scanner Quick Start Download
 Barcode Scanner ManualDownload
Videos
Primera Signature Slide Printer: Loading a Slide Cartridge
Load a slide cartridge.
Primera Signature Slide Printer: Loading a Ribbon
Load a ribbon.
Primera Signature Slide Printer: Separate Slides Before Printing
Separate slides before printing to reduce feeding problems
Primera Signature Slide Printer: Replacing the Print Head
Replace the print head
Signature Cassette Printer
Software

For support, call 763-475-6979 from 8 AM to 5PM CST, Monday through Friday.

PC IconCassette Printer Full Installer (PTLab 3.0.9, PTTemplate 1.2.4, Driver 1.21) - 139 MB - 2-15-2018Download
 PTLab version 3.0.9 - Windows 7\8\10 Compatible - Release Notes 
 PTTemplate version 1.2.4 - 5.44 MB - Windows 7\8\10 Compatible - Updated 04-27-2016 - Release NotesDownload
 Cassette Printer/Loader Utility 1.1.0 - Optional - For LIS integration users.Download
Mac IconThe Signature Cassette Printer is not supported on the Mac operating system.
 LIS Integration Support Page
 
Drivers
 Cassette Printer Driver version 1.21 - 58.96 MB - Windows 7 \ 8 \ 10 Compatible - Updated 02-23-2016Download
 Scanner Driver 32bit - Updated 4-13-2012 - Windows 7 \ 8 CompatibleDownload
 Scanner Driver 64bit - Windows 7 \ 8 Compatible - Updated 4-13-2012Download
Firmware
 Cassette Printer (SCP-M) Firmware version 1.23Download
 Cassette Robotic Feed (SCP-R) Firmware version 1.21Download
Manuals
 Cassette Printer Manual (SCP-M)Download
  Cassette Printer Robotic Manual (SCP-R)Download
 PTLab Manual Download
 PTTemplate ManualDownload
 PTNet ManualDownload
 

Quick Starts and other Documentation

 Cassette Printer (SCP-M) Quick StartDownload
 Cassette Printer (SCP-R) Quick StartDownload
 Stand Alone PC Quick StartDownload
 PTLab Professional License DongleDownload
 Stand Alone PC ManualDownload
 Barcode Scanner Quick Start Download
 Barcode Scanner ManualDownload
LX500/LX500c
Software
LX500/LX500c Complete Installer for PC - 12-22-2016 - Windows 7 / 8 / 10 Compatible (32bit/64bit) - 242.85 MBDownload 
LX500/LX500c Complete Installer for Mac v 1.3 - 12-22-16 - 9.1 MB - Mac OS 10.9 - 10.12Download 
 Individual Downloads 
 LX500/LX500c PC Status Monitor Only v 1.06 - 4.3 MBDownload
 BarTender ® 2016 Ultralite 11 (SR3) - 2-20-2017 - 164.19 MBDownload 
 
  • Label design software for LX Series label printers
  • Windows 7 / 8 / 10 Compatible (32bit/64bit)
  • Release Notes
 Purchase Mac Layout/Design Software for $50 from Belightsoft.com - Download a Free Trial
 
  • To get started with Belight Labels and Addresses choose either a predefined Primera label size or create a custom size in the setup wizard. If you choose Custom, be sure to set your label size and your page size the same, set columns and rows to "1" and set your margins to zero.
 LX500 & LX500c PC Driver v. 1.07 - Windows 7 / 8 / 10 Compatible (32bit/64bit) - 81.59 MB - 4-14-2016Download
 
 LX500 & LX500c Mac Driver Version - 1.2 Mac OS 10.9 - 10.12 9.1 MB - Updated 10-18-16 - FW 1.35Download
 

You may also update software, firmware and driver using the Status Monitor / Configuration Utility.
1. Click the settings (gear icon) tab. 2. Click Check for Updates.

 

Warranty and Service Information

Your products includes a one year warranty. If your product needs repair Primera’s depot repair facility in the USA will be happy to repair it. If your product is Out of Warranty we can repair it on a flat fee basis.

Flat Rate Repair Fee Table

How do I send my unit in for repair? How much is it? Where do I send it?

Manuals
 LX500 ManualDownload 
 LX500 Quick StartDownload
 Label Stock Quick Reference GuideDownload
 Label Material Comparison Guide
Download
 Spec Sheets Matte BOPP - White and Clear Poly - High Gloss Paper - Vintage Matte Paper

LX910
Software

Complete Software for PC and Mac

Download Software for PC  Download Software for Mac

Users Manual

View or Download the Users Manual

Individual Downloads

To update already installed software open Primera PrintHub.  Click on the blue “Settings” button in the lower left corner of PrintHub.  Choose the “Update” tab.  Click on the “Check for Updates” button.

LX910 Complete Installer for Windows - Vista / 7 / 8 / 10 Compatible (32bit/64bit) - 315 MB - 10-4-18
 Download
LX910 Mac Complete Driver and Status Monitor v1.1 - OS 10.8 - 10.14 (Mojave) - 9.6 MB - 06-27-18
Download
   
 BarTender ® 2016 Ultralite 11 (SR6) - 204 MB - Posted 3-12-18Download
 
  • Label design software for LX Series label printers
  • Windows 7 / 8 / 10 Compatible (32bit/64bit)
  • Release Notes
 LX910 PC Printer Driver Only - Version 1.0.4 - Windows 7 / 8 / 10 Compatible (32bit/64bit) - 14 MB - 1-17-19Download
Print Hub (MSI Installer)Download
 Purchase Mac Layout/Design Software for $50 from Belightsoft.com -Download a Free Trial
 
  • To get started with Belight Labels and Addresses choose either a predefined Primera label size or create a custom size in the setup wizard. If you choose Custom, be sure to set your label size and your page size the same, set columns and rows to "1" and set your margins to zero.

Additional Documentation

Pigment vs Dye Ink Comparison - Download

Label Stock Quick Reference Guide - Download

Label Stock Comparison Guide - Download

Recommended Label Stocks - Matte BOPP - White and Clear Poly - High Gloss Paper Plus

RW-12
Manuals
RW-12 Manual Download
Impressa IP60
Software

Download the software required for your IP60 below.

Download Software for PC  Download Software for Mac


Release Notes for PC IP60Disc_2019_09_05.exe

Announcement! Primera is pleased to now offer tech support on weekends for our valued Impressa IP60 Photo Printer customers. A tech will be available to help with any questions you may have when at an event (or even better, during your set-up!). Hours are all in the Central Time Zone:
  • Friday:6:00PM to 9:00PM
  • Saturday: 12:00 PM to 9:00PM

Documentation

View or Download the Users Manual

View or Download the Quick Start Guide


Additional Downloads

IP60 Printer Driver Version 1.0.5 (Raw driver files zipped)

Photo Booth Software - What works with IP60?

Windows:

Booth Junkie - https://www.boothjunkie.co.uk/ 
-Known Issue: Always prints two 2x6” photo strips when you select printing one.

Breeze - https://www.breezesys.com/  (includes Webcam Photobooth, DSLR Remote Pro, Hotfolder Prints, Breeze Kiosk and Flipbook Photobooth)
-Known Issue: Problem printing odd number of 2x6” strips only from the reprint menu in Webcam Booth

Darkroom Booth - http://www.darkroomsoftware.com/products/booth/ 
-Known Issue: Prints multiples of 2 for 2x6” strips only from reprint menu only. Printing 2x6” from booth works correctly.

DSLRBooth - https://dslrbooth.com/

Photoboof! - http://www.photoboof.com/

Photo Booth Upload (LA Photo Party) - https://laphotoparty.com/photo-booth-software/photo-booth-upload/
-Known Issues: Cannot print multiple strips. There is a fix from LA Photo Party that is currently in beta. Cannot run a booth session that uses two different print sizes, the last size set will override the first one.

Social Booth/Photo Booth Solutions - http://www.photoboothsolutions.com/socialbooth/

Sparkbooth - https://sparkbooth.com/

 

iPad using Windows server software:

Snappic - https://www.getsnappic.com/

Lumabooth - https://dslrbooth.com/lumabooth-photo-booth-app 
-Known Issue: Does not allow for printing single 2x6” strips

Pixbooth (Curator) - https://home.curatorlive.com/
-Known Issue: Cannot run a single booth session with two different print sizes, IP60 always defaults to last size set.


iPad using PTLink:

Breeze Booth for iPad - https://breezebooth.squarespace.com/

-Known issues: photos are printed 6x4.5” with the photo rotated and shrunk

Hula Booth - https://www.hula.co/

-Known issues: photos are printed 6x4.5” with the image stretched horizontally to fit

Lumabooth - https://dslrbooth.com/lumabooth-photo-booth-app

Photozap - http://getfotozap.com/

Pixbooth 2 (Curator) - https://curatorlive.com/pixbooth

-Known issues: photos are printed 6x4.5” with bottom of the image cropped out

Salsa Booth - https://photoboothsupplyco.com/pages/overview

Simple Booth - https://www.simplebooth.com/

-Known issues: photos are printed 6x4.5” with white borders on both sides

 Slideshow Photo Booth - https://apps.apple.com/us/app/slideshow-photo-booth/id1095019448

 Snappic - https://www.getsnappic.com/

 Wifibooth - https://wifibooth.com/

 

PTLINK
Software

Documentation

View or Download the Users Manual

Photo Booth Software - What works with PTLINK?

Breeze Booth for iPad - https://breezebooth.squarespace.com/

-Known issues: photos are printed 6x4.5” with the photo rotated and shrunk

Hula Booth - https://www.hula.co/

-Known issues: photos are printed 6x4.5” with the image stretched horizontally to fit

Lumabooth - https://dslrbooth.com/lumabooth-photo-booth-app

Photozap - http://getfotozap.com/

Pixbooth 2 (Curator) - https://curatorlive.com/pixbooth

-Known issues: photos are printed 6x4.5” with bottom of the image cropped out

Salsa Booth - https://photoboothsupplyco.com/pages/overview

Simple Booth - https://www.simplebooth.com/

-Known issues: photos are printed 6x4.5” with white borders on both sides

 Slideshow Photo Booth - https://apps.apple.com/us/app/slideshow-photo-booth/id1095019448

 Snappic - https://www.getsnappic.com/

 Wifibooth - https://wifibooth.com/

 

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Primera Technology, Inc.
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Plymouth, MN 55447-4446
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© 2018 Primera Technology. All Rights Reserved.    |    Site Map    |    Web Design by First Scribe

PRIMERA SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENTS

To access the Printer Driver downloads, please read statement below and select "I agree."

By clicking on the “I agree” button and downloading this Software, you accept the terms of this Agreement. If you do not agree to the terms of this Agreement, you may exit this process at any time by clicking on the “I disagree” or by simply closing your browser.

PLEASE READ CAREFULLY BEFORE USING AND INSTALLING THIS SOFTWARE PROGRAM OR USING THIS PRODUCT: BY USING THIS SOFTWARE PROGRAM OR THIS PRODUCT, YOU AGREE TO BE BOUND BY ALL THE TERMS AND CONDITIONS OF THIS SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENTS. IF YOU DO NOT AGREE, DO NOT INSTALL, COPY, DOWNLOAD THE SOFTWARE PROGRAM OR OTHERWISE USE THE PRODUCT. IF YOU DO NOT AGREE WITH THE TERMS OF THIS SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENTS, PROMPTLY RETURN THE PRODUCT UNUSED AND REQUEST A REFUND OF THE AMOUNT YOU PAID. IF YOU ARE INSTALLING THIS SOFTWARE PROGRAM OR PRODUCT FOR USE BY OTHER PARTIES, YOU AGREE TO INFORM THE USERS THAT USE OF THE SOFTWARE PROGRAM OR PRODUCT INDICATES ACCEPTANCE OF THESE TERMS.

PRINTER CARTRIDGE LICENSE
The patented printer is licensed for, and designed to work with only genuine toner and/or ink cartridges (and developer components, in the case of a laser printer) made by the manufacturer of this printer for the life of the patented printer. Under this patent license, you agree to: (1) use only genuine toner and/or ink cartridges made by the manufacturer of this printer with this licensed printer except as otherwise provided below, (2) if the patented printer is a laser printer, use only genuine developer components made by the manufacturer of this printer with this licensed laser printer except as otherwise provided below, and (3) pass this license/agreement to any subsequent user of this licensed printer. The patented toner and/or ink cartridges (and developer components in the case of a laser printer) inside are licensed subject to a restriction that they may be used only once. Following their initial use, you agree to return them only to us for recycling. Please contact us for information regarding free empty toner cartridge returns. The genuine toner and/or ink cartridges are designed to stop working after delivering a fixed amount of toner and/or ink. A variable amount of toner and/or ink may remain in them when replacement is required. If you do not accept the terms of this single use license/agreement; return this product in its original packaging to your point of purchase. Replacement toner and/or ink cartridge(s) sold without these terms are available. Please contact us or your place of purchase for more information regarding the availability of these regular cartridges.

CARTRIDGE LICENSE AGREEMENT
I agree that the patented print cartridge(s) shipped with this printing device are sold subject to the following license/agreement: The patented print cartridge(s) contained inside is (are) licensed for a single use only and is (are) designed to stop working after the delivery of a fixed amount of toner/ink. A variable amount of toner/ink will remain in the cartridge when replacement is required. After this single use, the license/right to use the print cartridge terminates and the used cartridge must be returned only to Primera for remanufacturing, refilling or recycling. If I buy another cartridge in the future that is sold subject to the same or similar terms, I hereby accept such terms as to that cartridge as well. If you do not accept the terms of this single use license/agreement, return this product in its original packaging to your point of purchase.

FIRMWARE AND PRINTER DRIVER UPDATES
Firmware and printer driver updates may modify printer settings and cause counterfeit and/or unauthorized products, supplies, parts, materials (such as toners and inks), software, or interfaces to stop working. Authorized use of genuine Primera products will not be impacted.

SOFTWARE LICENSE AGREEMENT
This Software Limited Warranty and License Agreement ("Software License Agreement") is a legal agreement between you (either an individual or a single entity) and Primera Technology, Inc., Primera Technology GmbH and Primera Asia Pacific ("Licensor") that to the extent your Licensor product or Software Program is not otherwise subject to a written software license agreement between you and Licensor or its suppliers, governs your use of any Software Program installed on or provided by Licensor for use in connection with your Licensor product. The term "Software Program" includes machine-readable instructions, audio/visual content (such as images and recordings), and associated media, printed materials and electronic documentation, whether incorporated into, distributed with or for use with your Licensor product.

1. STATEMENT OF SOFTWARE LIMITED WARRANTY. Licensor warrants that media (e.g., diskette or compact disk) on which the Software Program is furnished, if any, is free from defects in materials and workmanship under normal use during the warranty period. The warranty period is ninety (90) days and commences on the date the Software Program is delivered to the original end-user. This limited warranty applies only to Software Program media purchased new from Licensor or an Authorized Licensor Reseller or Distributor. Licensor will replace the Software Program should it be determined that the media does not conform to this limited warranty.

2. DISCLAIMER AND LIMITATION OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LICENSOR AND ITS SUPPLIERS PROVIDE THE SOFTWARE PROGRAM "AS IS" AND HEREBY DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ABSENCE OF VIRUSES, ALL WITH REGARD TO THE SOFTWARE PROGRAM. LICENSOR: (x) UNDERTAKES NO RESPONSIBILITY FOR THE QUALITY OF THE SOFTWARE PROGRAM AND (y) ASSUMES NO RESPONSIBILITY THAT THE SOFTWARE PROGRAM WILL BE FIT FOR ANY PARTICULAR PURPOSE FOR WHICH YOU MAY BE ACQUIRING IT, EXCEPT AS OTHERWISE PROVIDED IN THIS DISCLAIMER.

This Agreement is to be read in conjunction with certain statutory provisions, as that may be in force from time to time, that imply warranties or conditions or impose obligations on Licensor that cannot be excluded or modified. If any such provisions apply, then to the extent Licensor is able, Licensor hereby limits its liability for breach of those provisions to one of the following: providing you a replacement copy of the Software Program or reimbursement of the greater of the price paid for the Software Program or five U.S. dollars (or the equivalent in local currency).

The Software Program may include internet links to other software applications and/or Internet sites hosted and operated by third parties unaffiliated with Licensor. You acknowledge and agree that Licensor is not responsible in any way for the hosting, performance, operation, maintenance, or content of, such software applications and/or Internet sites.

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