CUSTOMER SUPPORT
We can help you get back up and running.
Support is available Monday - Friday 7:00 am to 10:00 pm (CDT, -5 GMT)
and Saturday 11:00 am to 8:00 pm (CDT, -5 GMT) by phone & chat.
Chat is available in almost any language.
Live Chat
Free live chat support, in most languages, is available for all products Monday - Friday 7:00 am to 10:00 pm (CDT, -5 GMT) and Saturday 11:00 am to 8:00 pm (CDT, -5 GMT) by clicking the live chat icon in the bottom right corner of primera.com.
Support Portal
Create an account and login to the support portal to review the complete history of all your open and closed tickets, create new tickets and search the knowledgebase.
Knowledgebase
Many technical questions can be answered by reading Primera's Knowledge Base.
Remote Support
Let Primera Tech Support fix the problem for you! Download the Remote Support Client for Mac or PC. Call Tech Support at 763-475-6669.
Telephone Support
Free telephone support for all products is available Monday - Friday 7:00 am to 10:00 pm (CDT, -5 GMT) and Saturday 11:00 am to 8:00 pm (CDT, -5 GMT) by calling 1-763-475-6669. For sales questions call 1-800-797-2772.
Warranty and Service Information
Your product includes a one year warranty. If your product needs repair, Primera’s depot repair facility in the USA will be pleased to repair it. If your product is Out of Warranty we can repair it on a flat fee basis.
How do I send my unit in for repair? How much is it? Where do I send it?