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Free Live Chat Support
Monday - Friday 4:00 am to 10:00 pm (CST) and Saturday 11:00 am to 8:00 pm
(CST)
Click the live chat icon in the
bottom right corner of primera.com.
Full list of
support hours by time zone.
Free Telephone Support
Monday - Friday 7:00
am to 10:00 pm (CST)
and Saturday 11:00 am to 8:00 pm (CST)
Call
+1-763-475-6669. (For sales questions
call +1-763-475-6676.)
Support Portal
Create an account and login to the support portal to review the complete history of all your open and closed tickets, create new tickets and search the knowledgebase.
Knowledgebase
Many technical questions can be answered by reading Primera's Knowledge Base.
Remote Support
Let Primera Tech Support fix the problem for you! Download the Remote Support Client for Mac or PC. Call Tech Support at 763-475-6669.
Warranty and Service Information
Your product includes a one year warranty. If your product needs repair, Primera’s depot repair facility in the USA will be pleased to repair it. If your product is Out of Warranty we can repair it on a flat fee basis.
How do I send my unit in for repair? How much is it? Where do I send it?