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CUSTOMER SUPPORT
We can help you get back up and running.
Support is available Monday - Friday 7:00 am to 10:00 pm (CDT) and Saturday 11:00 am to 8:00 pm (CDT).
Check out our New Online Support Portal - Create an account and login to review your tickets, submit new tickets, search the knowledgebase and view our support forum.
Knowledgebase
Many technical questions can be answered by reading Primera's Knowledge Base. Type your question in the search box below, select your product and click Search.
Remote Support
Let Primera Tech Support fix the problem for you! Download the Remote Support Client for Mac or PC. Call Tech Support at 763-475-6669.
Telephone Support
Free telephone support for all products is available Monday - Friday 7:00 am to 10:00 pm (CDT) and Saturday 11:00 am to 8:00 pm (CDT) by calling 1-763-475-6669. For sales questions call 1-800-797-2772.
Live Chat
Free chat support for all products is available Monday - Friday 8:00 am to 6:00 pm (CDT) by clicking the live chat icon in the bottom right corner of primera.com.
Warranty and Service Information
Your product includes a one year warranty. If your product needs repair, Primera’s depot repair facility in the USA will be pleased to repair it. If your product is Out of Warranty we can repair it on a flat fee basis.
How do I send my unit in for repair? How much is it? Where do I send it?
Support by Equipment
LX1000/LX2000
Software
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LX2000 Complete Installer for Windows - 3-12-18 - Vista / 7 / 8 / 10 Compatible (32bit/64bit) - 362 MB |
Download |
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LX1000 Complete Installer for Windows - 3-12-18 - Vista / 7 / 8 / 10 Compatible (32bit/64bit) - 351 MB | Download |
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LX2000 Mac Complete Driver and Status Monitor v1.0.1.31 -
OS 10.8 - 10.13 - 38.90 MB - 10-02-17 |
Download |
| Individual Downloads | ||
| BarTender ® 2016 Ultralite 11 (SR6) - 204 MB - Posted 3-12-18 | Download | |
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| LX2000 PC Printer Driver Only - Version 28.0.237.0 - Windows 7 / 8 / 10 Compatible (32bit/64bit) - 78 MB - 3-12-18 | Download | |
| LX1000 PC Printer Driver Only - Version 29.0.48.0 - Windows 7 / 8 / 10 Compatible (32bit/64bit) - 72 MB - 03-12-18 | Download | |
| PTStatus for LX1000 and LX2000 v 1.31 - 09-28-17 | Download | |
| Purchase Mac Layout/Design Software for $50 from Belightsoft.com -Download a Free Trial |
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You may also update software, drivers and firmware within the PC Status application:
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Manuals
LX2000 / LX1000 Manual - Download
LX2000 / LX1000 Quick Start Guide - Download
Maintenance Instructions - Download
Pigment vs Dye Ink Comparison - Download
Label Stock Quick Reference Guide - Download
Label Stock Comparison Guide - Download
Recommended Label Stocks - Matte BOPP - White and Clear Poly - High Gloss Paper Plus
LX500/LX500c/RX500
Software
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LX500/LX500c/RX500 Complete Installer for PC - 5-08-2019 - Windows 7 / 8 / 10 Compatible (32bit/64bit) - 330 MB | Download |
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LX500/LX500c Complete Installer for Mac v 1.7 - 2-12-18 - 9.5 MB - Mac OS 10.9 - 10.13 | Download |
| Individual Downloads | ||
| LX500/LX500c Complete Installer for PC - 11-16-2017 - Windows 7 / 8 / 10 Compatible (32bit/64bit) - 255 MB |
Download |
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| BarTender ® 2016 Ultralite 11 (SR4) - 12-15-2017 - 176 MB | Download | |
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| Purchase Mac Layout/Design Software for $50 from Belightsoft.com - Download a Free Trial | ||
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| LX500 & LX500c PC Driver v. 1.23 and Status Monitor v 1.07 - Windows 7 / 8 / 10 Compatible (32bit/64bit) - 76 MB - 12-15-2017 | Download | |
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You may also update software, firmware and driver using the Status Monitor / Configuration Utility.
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| Tip! Are your cartridges drying out or is the printer printing with missing colors/poor quality? Click here for instructions on cleaning your cartridge. | ||
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Warranty and Service Information Your products includes a one year warranty. If your product needs repair Primera’s depot repair facility in the USA will be happy to repair it. If your product is Out of Warranty we can repair it on a flat fee basis.
How do I send my unit in for repair? How much is it? Where do I send it? |
Manuals
| LX500 Manual (New - Includes PrintHub, RX500 and Mac) Updated 3-28-19 | Download | |
| LX500 Manual (Old Version with Status Monitor) | Download | |
| LX500 Quick Start | Download | |
| Label Stock Quick Reference Guide | Download | |
| Label Material Comparison Guide
|
Download | |
| Spec Sheets Matte BOPP - White and Clear Poly - High Gloss Paper - Vintage Matte Paper |
Bravo 4200 XRP Series
Software
Software Installer Notice: We are aware that there is a problem registering your product during the software install/setup program. This problem also prevents customers from completing the installation. However, rest assured all necessary software has been installed! If you would like to register your product, visit this link: https://www.primera.com/product-registration Thank you for your understanding. We hope to have this issue corrected soon.
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Bravo 4200 XRP Series Complete Installer for Mac - 70 MB - 08-15-17 | Download |
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Bravo 4200 XRP Series Complete Installer for PC - 187 MB - 08-15-17 | Download |
| PTPublisher Mac and PC Individual Installer Page | ||
| SureThing Installer Page | ||
| Tip! | Are your cartridges drying out or is the printer printing with missing colors/poor quality? Click here for instructions on cleaning your cartridge. |
Drivers
Firmware
| PC Firmware Updates - Version 127(10) | Download |
| You may also get the latest firmware and software for your Bravo, open PTPublisher, click the Help menu - Select "Check for Updates" |
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| Mac Firmware Updates |
| To get the latest firmware and driver go to Mac System Preferences - Print & Scan - Select the Disc Publisher 4200 - Click on Options and Supplies - Utility -Open Printer Utility. Click About... and then Check for Updates. Once the driver update has completed you will be prompted to update the firmware. |
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Manuals
Bravo 4200 Series
Software
Software Installer Notice: We are aware that there is a problem registering your product during the software install/setup program. This problem also prevents customers from completing the installation. However, rest assured all necessary software has been installed! If you would like to register your product, visit this link: https://www.primera.com/product-registration Thank you for your understanding. We hope to have this issue corrected soon.
|
Bravo 4200 Series Complete Installer for Mac - 70 MB - 08-15-17 | Download |
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Bravo 4200 Series Complete Installer for PC - 186 MB - 08-15-17 | Download |
| PTPublisher Mac and PC Individual Installer Page | ||
| SureThing Installer Page | ||
| Tip! | Are your cartridges drying out or is the printer printing with missing colors/poor quality? Click here for instructions on cleaning your cartridge. |
Drivers
Firmware
| PC Firmware Updates - Version 1.35(10) 12-22-17 | Download |
| You may also get the latest firmware and software for your Bravo, open PTPublisher, click the Help menu - Select "Check for Updates" |
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| Mac Firmware Updates |
| To get the latest firmware and driver go to Mac System Preferences - Print & Scan - Select the Disc Publisher 4200 - Click on Options and Supplies - Utility -Open Printer Utility. Click About... and then Check for Updates. Once the driver update has completed you will be prompted to update the firmware. |
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Manuals
Bravo SE-3
Software
Software Installer Notice: We are aware that there is a problem registering your product during the software install/setup program. This problem also prevents customers from completing the installation. However, rest assured all necessary software has been installed! If you would like to register your product, visit this link: https://www.primera.com/product-registration Thank you for your understanding. We hope to have this issue corrected soon.
|
Bravo SE-3 Series Complete Installer for Mac - 70 MB - 08-15-17 | Download |
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Bravo SE-3 Series Complete Installer for PC - 186 MB - 08-15-17 | Download |
| PTPublisher Mac and PC Individual Installer Page | ||
| SureThing Installer Page | ||
| Tip! | Are your cartridges drying out or is the printer printing with missing colors/poor quality? Click here for instructions on cleaning your cartridge. |
Drivers
Firmware
| PC Firmware Updates - Version 1.37(10) | Download |
| You may also get the latest firmware and software for your Bravo, open PTPublisher, click the Help menu - Select "Check for Updates" |
| |
| Mac Firmware Updates |
| To get the latest firmware and driver go to Mac System Preferences - Print & Scan - Select the Disc Publisher SE-3 - Click on Options and Supplies - Utility -Open Printer Utility. Click About... and then Check for Updates. Once the driver update has completed you will be prompted to update the firmware. |
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CX1200
Software
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For support, call 763-475-6979 from 8 AM to 5PM CST, Monday through Friday. |
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PTPrint v. 03-23-2012 - 206 MB - XP / Vista / 7 / 8 / 10 Compatible (32bit/64bit) |
Download |
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CX1200 Status Monitor v2.0.2 - 8-6-2012 - 8.66 MB - XP / Vista / 7 / 8 / 10 Compatible (32bit/64bit) |
Download |
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| CX1000 Status Monitor v2.0.3 - 4-4-2013 - 8.71 MB - XP / Vista / 7 / 8 / 10 Compatible (32bit/64bit) | Download |
Drivers
| CX1200 Printer Driver Version 1.3 - 04/30/14 - 25.85 MB - XP / Vista / 7 / 8 / 10 Compatible (32bit/64bit) | Download |
Firmware
| CX1200 Firmware - 32 MB - Updated 2-24-2012 XP / Vista / 7 / 8 / 10 Compatible (32bit/64bit) | Download
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Manuals
| CX1200 Setup Video - 166 MB | Download |
| CX1200 Manual - 8.22 MB | Download |
| Label Stock Comparison Guide - 15 KB | Download |
| Pre-diecut Roll Layout Specifications - 83 KB | Download |
| Setup Installation Guide - 2.87 MB | Download |
| Loading Label Stock - 1.17 MB | Download |
| Monitor Mount Instructions - 1.07 MB | Download |
| Batch Printing Instructions - 372 KB | Download |
| CX1200 Warnings - 24 KB | |
| Test Print for Troubleshooting - EPS File | Download |
| -CX1000 Printing Quickstart Guide - 1.3 MB | Download |
| -CX1000 Manual (PTPrint) - 6 MB | Download |
FX1200
Software
For support, call 763-475-6979 from 8 AM to 5PM CST, Monday through Friday.
| PTFinish v. 1.3.2 - 121 MB - 07-08-2011 | Download |
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Drivers
| FX1200 Driver - 05-20-2010 - 8.26 MB - XP / Vista / 7 / 8 / 10 Compatible (32bit/64bit) | Download |
Firmware
| FX1200 Firmware v 1.3.6 - 173 KB - 07-23-2013 | Download |
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Manuals
Trio All-In-One Printer
Software
Label Applicators
Manuals
| AP360/362 Manual - Updated 05-19-14 - 1.71 MB | |
| AP360/362 Loading Diagram - Updated 05-24-13 - 37 KB | |
| Copy Position Chart - This chart shows the copy/print positions supported by the AP360 or AP362 | |
| AP550 Quickstart - Updated 10-17-13 - 2.45 MB | |
| AP550 Manual - Updated 5-26-15 - 2.2 MB | Download |
| AP550 Container Holder Kit Manual - Updated 5-26-15 - 2.2 MB | Download |
PTProtect
Manuals
| PTProtect Manual - 246 KB |
PTPublisher NE (Network Edition)
Software
Download a 30-Day Free Trial. Includes a 30-day full-featured trial. After 30 days, you will need to purchase a license to continue using PTPublisher NE.
| |
For PC Server - (Install once on PC Connected to Disc Publisher) | |
(1) PTPublisher Service 1.4.3 - 8.15 MB - Windows 7 / 8 / 10 Compatible (32bit/64bit)
| Download |
(2) SureThing for PTPublisher Version 5.2.707.1 - 53 MB - Windows 7 / 8 / 10 Compatible
| Download |
(3) Install the Printer Driver
| |
For PC Clients (Install on multiple PCs that will send projects to the server) | |
(1) PTPublisher for PC - 51 MB - Windows 7 / 8 /10 Compatible (32bit/64bit)
| Download |
(2) SureThing for PTPublisher Version 5.2.707.1 - 52.5 MB - 7 / 8 /10 Compatible (32bit/64bit)
| Download |
(3) Administrator Utility 1.2.3 - 2.56 MB
| Download |
| ***Mac clients are no longer supported. |
Signature Slide Printer
Software
For support, call 763-475-6979 from 8 AM to 5PM CST, Monday through Friday.
 | Slide Printer Full Installer (PTLab 3.0.9, PTTemplate 1.2.4, Driver 1.21) - Updated 2-15-18 | Download |
| PTLab version 3.0.9 - Windows 7\8\10 Compatible - Release Notes | ||
| PTTemplate version 1.2.4 - 5.44 MB - Windows 7\8\10 Compatible - Updated 04-27-2016 - Release Notes | Download | |
| Slide Printer Utility 1.0 - Optional - For LIS integration users. | Download | |
 | The Signature Slide Printer is not supported on the Mac operating system. | |
| LIS Integration Support Page | ||
Drivers
| Slide Printer Driver version 1.21- 58.96 MB - Windows 7 \ 8 \ 10 Compatible - Updated 02-23-2016 - Release Notes | Download | |
| Scanner Driver 32bit - Updated 4-13-2012 - Windows 7 \ 8 Compatible | Download | |
| Scanner Driver 64bit - Windows 7 \ 8 Compatible - Updated 4-13-2012 | Download |
Firmware
| Slide Printer Firmware version 2.06 - 2.19 MB - Windows 7 \ 8 \ 10 Compatible - Updated 05-18-2017 | Download | |
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Manuals
| Slide Printer Manual | Download | |
| PTLab Manual | Download | |
| PTTemplate Manual | Download | |
| PTNet Manual | Download | |
Quick Starts and other Documentation | ||
| Slide Printer Quick Start | Download | |
| Stand Alone PC Quick Start | Download | |
| PTLab Professional License Dongle | Download | |
| Stand Alone PC Manual | Download | |
| Barcode Scanner Quick Start | Download | |
| Barcode Scanner Manual | Download |
Signature Cassette Printer
Software
For support, call 763-475-6979 from 8 AM to 5PM CST, Monday through Friday.
| Cassette Printer Full Installer (PTLab 3.0.9, PTTemplate 1.2.4, Driver 1.21) - 139 MB - 2-15-2018 | Download |
| PTLab version 3.0.9 - Windows 7\8\10 Compatible - Release Notes | ||
| PTTemplate version 1.2.4 - 5.44 MB - Windows 7\8\10 Compatible - Updated 04-27-2016 - Release Notes | Download | |
| Cassette Printer/Loader Utility 1.1.0 - Optional - For LIS integration users. | Download | |
| The Signature Cassette Printer is not supported on the Mac operating system. | |
| LIS Integration Support Page | ||
Drivers
Firmware
Manuals
| Cassette Printer Manual (SCP-M) | Download | |
| Cassette Printer Robotic Manual (SCP-R) | Download | |
| PTLab Manual | Download | |
| PTTemplate Manual | Download | |
| PTNet Manual | Download | |
Quick Starts and other Documentation | ||
| Cassette Printer (SCP-M) Quick Start | Download | |
| Cassette Printer (SCP-R) Quick Start | Download | |
| Stand Alone PC Quick Start | Download | |
| PTLab Professional License Dongle | Download | |
| Stand Alone PC Manual | Download | |
| Barcode Scanner Quick Start | Download | |
| Barcode Scanner Manual | Download |
LX500/LX500c
Software
| LX500/LX500c Complete Installer for PC - 12-22-2016 - Windows 7 / 8 / 10 Compatible (32bit/64bit) - 242.85 MB | Download |
| LX500/LX500c Complete Installer for Mac v 1.3 - 12-22-16 - 9.1 MB - Mac OS 10.9 - 10.12 | Download |
| Individual Downloads | ||
| LX500/LX500c PC Status Monitor Only v 1.06 - 4.3 MB | Download | |
| BarTender ® 2016 Ultralite 11 (SR3) - 2-20-2017 - 164.19 MB | Download | |
| ||
| Purchase Mac Layout/Design Software for $50 from Belightsoft.com - Download a Free Trial | ||
| ||
| LX500 & LX500c PC Driver v. 1.07 - Windows 7 / 8 / 10 Compatible (32bit/64bit) - 81.59 MB - 4-14-2016 | Download | |
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| LX500 & LX500c Mac Driver Version - 1.2 Mac OS 10.9 - 10.12 9.1 MB - Updated 10-18-16 - FW 1.35 | Download | |
You may also update software, firmware and driver using the Status Monitor / Configuration Utility. | ||
Warranty and Service Information Your products includes a one year warranty. If your product needs repair Primera’s depot repair facility in the USA will be happy to repair it. If your product is Out of Warranty we can repair it on a flat fee basis. How do I send my unit in for repair? How much is it? Where do I send it? |
Manuals
| LX500 Manual | Download | |
| LX500 Quick Start | Download | |
| Label Stock Quick Reference Guide | Download | |
| Label Material Comparison Guide | Download | |
| Spec Sheets Matte BOPP - White and Clear Poly - High Gloss Paper - Vintage Matte Paper |
LX910
Software
Complete Software for PC and Mac
Download Software for PC Download Software for Mac
Users Manual
View or Download the Users Manual
Individual Downloads
To update already installed software open Primera PrintHub. Click on the blue “Settings” button in the lower left corner of PrintHub. Choose the “Update” tab. Click on the “Check for Updates” button.
| LX910 Complete Installer for Windows - Vista / 7 / 8 / 10 Compatible (32bit/64bit) - 315 MB - 10-4-18 | Download |
| LX910 Mac Complete Driver and Status Monitor v1.1 - OS 10.8 - 10.14 (Mojave) - 9.6 MB - 06-27-18 | Download |
| BarTender ® 2016 Ultralite 11 (SR6) - 204 MB - Posted 3-12-18 | Download | |
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| LX910 PC Printer Driver Only - Version 1.0.4 - Windows 7 / 8 / 10 Compatible (32bit/64bit) - 14 MB - 1-17-19 | Download | |
| Print Hub (MSI Installer) | Download | |
| Purchase Mac Layout/Design Software for $50 from Belightsoft.com -Download a Free Trial | ||
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Additional Documentation
Pigment vs Dye Ink Comparison - Download
Label Stock Quick Reference Guide - Download
Label Stock Comparison Guide - Download
Recommended Label Stocks - Matte BOPP - White and Clear Poly - High Gloss Paper Plus
RW-12
Manuals
| RW-12 Manual | Download |
Impressa IP60
Software
Download the software required for your IP60 below.
Download Software for PC Coming Soon - Mac Software
Documentation
View or Download the Users Manual
View or Download the Quick Start Guide
Additional Downloads
IP60 Printer Driver Version 1.0.5 (Raw driver files zipped)
Photo Booth Software - What works with IP60?
Windows:
Booth Junkie - https://www.boothjunkie.co.uk/
-Known Issue: Always prints two 2x6” photo strips when you select printing one.
Breeze - https://www.breezesys.com/ (includes Webcam Photobooth, DSLR Remote Pro, Hotfolder Prints, Breeze Kiosk and Flipbook Photobooth)
-Known Issue: Problem printing odd number of 2x6” strips only from the reprint menu in Webcam Booth
- Support Documents: How to print a single 2x6” strip (written for Webcam Booth but supports all software)
Darkroom Booth - https://www.darkroomsoftware.com/products/booth/
-Known Issue: Prints multiples of 2 for 2x6” strips only from reprint menu only. Printing 2x6” from booth works correctly.
- Support Documents: How to print a single 2x6” strip and how to add printer
DSLRBooth - https://dslrbooth.com/
- Support Documents: How to print 2x6 photostrip (requires professional edition)
Photoboof! - https://www.photoboof.com/
- Support Documents: How to print a single 2x6” strip
Photo Booth Upload (LA Photo Party) - https://laphotoparty.com/photo-booth-software/photo-booth-upload/
-Known Issues: Cannot print multiple strips. There is a fix from LA Photo Party that is currently in beta. Cannot run a booth session that uses two different print sizes, the last size set will override the first one.
- Support Documents: How to print a single 2x6” strip
Social Booth/Photo Booth Solutions - https://www.photoboothsolutions.com/socialbooth/
- Support Documents: How to print a single 2x6” strip
Sparkbooth - https://sparkbooth.com/
iPad:
Snappic - https://www.getsnappic.com/
- Support Documents: How to print a single 2x6” strip
Lumabooth - https://dslrbooth.com/lumabooth-photo-booth-app
-Known Issue: Does not allow for printing single 2x6” strips
Pixbooth (Curator) - https://home.curatorlive.com/
-Known Issue: Cannot run a single booth session with two different print sizes, IP60 always defaults to last size set.