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IN STOCK ITEMS ORDERED BEFORE 2:00pm MONDAY-FRIDAY (CENTRAL TIME) TO SHIP TODAY: hrs : mins : secs

CUSTOMER SUPPORT

We can help you get back up and running.

Support Hours by channel are listed below:

Free Live Chat Support

Monday - Friday 4:00 am to 10:00 pm (CST) and Saturday 11:00 am to 8:00 pm (CST)
Click the live chat icon in the bottom right corner of primera.com.
Full list of support hours by time zone.

Free Telephone Support

Monday - Friday 7:00 am to 10:00 pm (CST) and Saturday 11:00 am to 8:00 pm (CST)
Call +1-763-475-6669. 
(For sales questions call +1-763-475-6676.)

Support Portal

Create an account and login to the support portal to review the complete history of all your open and closed tickets, create new tickets and search the knowledgebase.

Knowledgebase

Many technical questions can be answered by reading Primera's Knowledge Base.

Remote Support

Let Primera Tech Support fix the problem for you! Download the Remote Support Client for Mac or PC. Call Tech Support at 763-475-6669.

Download Remote Support

Warranty and Service Information

Your product includes a one year warranty. If your product needs repair, Primera’s depot repair facility in the USA will be pleased to repair it. If your product is Out of Warranty we can repair it on a flat fee basis.

Flat Rate Repair Fee Table

How do I send my unit in for repair? How much is it? Where do I send it?