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IN STOCK ITEMS ORDERED BEFORE 2:00pm MONDAY-FRIDAY (CENTRAL TIME) TO SHIP TODAY: hrs : mins : secs

CUSTOMER SUPPORT

We can help you get back up and running.

Sales and technical support are available Monday - Friday 4:00 am to 10:00 pm (CST)
and Saturday 11:00 am to 8:00 pm (CST).
Chat is available in almost any language.

Live Chat

Free live chat support, in most languages, is available for all products Monday - Friday 4:00 am to 10:00 pm (CST) and Saturday 11:00 am to 8:00 pm (CST) by clicking the live chat icon in the bottom right corner of primera.com.
Full list of support hours by time zone.

Support Portal

Create an account and login to the support portal to review the complete history of all your open and closed tickets, create new tickets and search the knowledgebase.

Knowledgebase

Many technical questions can be answered by reading Primera's Knowledge Base.

Remote Support

Let Primera Tech Support fix the problem for you! Download the Remote Support Client for Mac or PC. Call Tech Support at 763-475-6669.

Download Remote Support

Telephone Support

Free telephone support for all products is available Monday - Friday 7:00 am to 10:00 pm (CST) and Saturday 11:00 am to 8:00 pm (CST) by calling +1-763-475-6669. For sales questions call +1-763-475-6676.

Warranty and Service Information

Your product includes a one year warranty. If your product needs repair, Primera’s depot repair facility in the USA will be pleased to repair it. If your product is Out of Warranty we can repair it on a flat fee basis.

Flat Rate Repair Fee Table

How do I send my unit in for repair? How much is it? Where do I send it?