CUSTOMER SUPPORT

• Includes the following:
• PrintHub version 1.3.2 
• Driver version 1.4.1
• BarTender version  2016 (11) SR4
  
• Primera Updater version 1.3.1
• Disc Installer 1.1.2
• Support for RX500

• Archive Version - Includes Status Monitor - No Support for RX500

• Label design software for LX Series label printers
• Windows 7 / 8 / 10 Compatible (32bit/64bit)
• Release Notes

• To get started with Belight Labels and Addresses choose either a predefined Primera label size or create a custom size in the setup wizard. If you choose Custom, be sure to set your label size and your page size the same, set columns and rows to "1" and set your margins to zero.

• Disconnect USB and power on the printer before installing.
• If the auto-installer fails use these instructions:
  • Manual Installation Instructions for Windows

You may also update software, firmware and driver using the Status Monitor / Configuration Utility.
1. Click the settings (gear icon) tab. 2. Click Check for Updates.

Warranty and Service Information

Your products includes a one year warranty. If your product needs repair Primera’s depot repair facility in the USA will be happy to repair it. If your product is Out of Warranty we can repair it on a flat fee basis.

Flat Rate Repair Fee Table

How do I send my unit in for repair? How much is it? Where do I send it?

• Label design software for LX Series label printers
• Windows 7 / 8 / 10 Compatible (32bit/64bit)
• Release Notes

• To get started with Belight Labels and Addresses choose either a predefined Primera label size or create a custom size in the setup wizard. If you choose Custom, be sure to set your label size and your page size the same, set columns and rows to " 1 " and set your margins to zero.

• Label design software for LX Series label printers
• Windows 7 / 8 / 10 Compatible (32bit/64bit)
• Release Notes

• To get started with Belight Labels and Addresses choose either a predefined Primera label size or create a custom size in the setup wizard. If you choose Custom, be sure to set your label size and your page size the same, set columns and rows to "1" and set your margins to zero.

You may also update software, drivers and firmware within the PC Status application:
1. Click the info icon. 2. Click Check for Updates.

For support, call 763-475-6979 from 8 AM to 5PM CST, Monday through Friday.

PTPrint v. 03-23-2012 - 206 MB - XP / Vista / 7 / 8 / 10 Compatible (32bit/64bit)

• Label layout and cut file creating software for CX1200/FX1200.
• Release Notes
• Installation Tip: If you are updating an existing installation, when prompted for license file information browse to C:\PTPrint or your original installation disc.

CX1200 Status Monitor v2.0.2 - 8-6-2012 - 8.66 MB - XP / Vista / 7 / 8 / 10 Compatible (32bit/64bit)

• Monitor Toner level, calculate label costs, adjust settings, etc.
• Release Notes

• Touch Screen FX1200 Control Software
• XP / Vista / 7 / 8 / 10 Compatible (32bit/64bit)
• Release Notes

• You may also update through the software using these instructions

• PTPublisher NE Manual - Download
• Having trouble connecting to the server from a client? Click here to troubleshoot.

For PC Server - (Install once on PC Connected to Disc Publisher)

• Server Software that runs as a system service.
• Release Notes
• For use with Bravo II, Bravo XR, Bravo Pro, BravoPro Xi-Series, Bravo XRP,  Bravo 4100 Series, Bravo 4200 Series 
• (Does not work with Bravo SE/SE-3 or 4051/4052!)

(2) SureThing for PTPublisher Version 5.2.707.1 - 53 MB - Windows 7 / 8 / 10 Compatible

• Label Design software for Disc Publishers
• Release Notes
  

(3) Install the Printer Driver 

• Install the printer driver using the installation disc that shipped with your Disc Publisher or by downloading it from the products support page

For PC Clients (Install on multiple PCs that will send projects to the server)

• Disc Publishing project setup software (Main Application!)
• Release Notes

(2) SureThing for PTPublisher Version 5.2.707.1 - 52.5 MB - 7 / 8 /10 Compatible (32bit/64bit)

• Label Design software for Disc Publishers (supporting software)
• Release Notes
• Includes English, German, Spanish, French, Chinese, Japanese and Korean installers.

(3) Administrator Utility 1.2.3 - 2.56 MB

• Admistration software (Required for Activation)
• Install on clients who will need to change the networked Publisher system settings or activate the software.