U.S.A. Shipping Policy
Primera Technology calculates shipping charges based on destination postal code, service level selected and the total dimensional weight* of the boxed order. Primera exclusively uses FedEx for shipping its online orders placed directly by customers. Service options and charges are displayed when the order is presented for confirmation and before being finalized. Shipping methods may not be changed on an order after it is submitted. Orders requested for collect shipping or 3rd party on a customer's account must be called in, emailed, or faxed to Primera's sales department for processing.
Primera offers FREE ground FedEx shipping on any orders within the contiguous United States via FedEx on orders over $100.00 or for other promotional purposes. FREE 2-day FedEx shipping is also offered on any orders to Alaska or Hawaii that exceed $250.00. Freight charges and taxes do not count towards the $100.00 total. Free shipping does not apply to any order in its entirety that includes toner cartridges (SKUs 057401, 57402, 57403, and 57404). This offer applies to all orders received after November 9th, 2017. Orders for stocked items cannot be combined with custom labels to reach the minimum requirement. Free shipping does not apply to shipping methods other than FedEx Ground on Primera's account.
If you select a delivery service that is not available in your area, your shipment may be "downgraded" to the next closest available service. For example, FedEx does not deliver Priority Overnight shipments to some rural areas. If you select this service and live in a designated rural area, your purchase will be sent via the next closest delivery option. For further information about FedEx shipping policies, visit www.fedex.com. PLEASE NOTE: Saturday and Sunday delivery is not available on www.primera.com. Orders shipped Next Day Priority or Standard on a Friday, will be delivered on Monday. Saturday delivery may only be requested by placing your order by phone, fax or e-mail.
Most orders received before 2:00 PM Central Time (-5 GMT) will be processed and shipped the same day. However, this can not be guaranteed for all 25,000+ items we sell.
Orders received after 2:00 pm Central Standard/Daylight Time will be processed on the following business day. Orders for equipment and/or service parts may require an additional 1 – 2 business days for verification and processing. Freight charges displayed at the order review page are only valid for orders submitted through www.primera.com. Additional shipping and handling charges may apply for orders submitted through phone, mail, fax or e-mail. Primera does not assume responsibility for shipment delays due to inclement weather or for holiday schedule changes as determined by FedEx. Any requests for order changes, order cancellations or address changes/corrections must be communicated to Primera within 30 minutes of order submission. Changes/corrections must be approved and initiated by a Primera employee. Applicable fees may apply.
Due to shipper restrictions, FedEx cannot deliver to P.O. Boxes, APOs, FPOs, or U.S. Territories.
When selecting the shipping method on orders, please refer to the FedEx map below to determine the number of business days it will take for Ground service. For example, Ground shipments from M.N. to I.L. generally take 2 business days and will be more cost-effective than selecting a 2-Day service. Please note, however, that Ground shipments are not guaranteed to be delivered in this amount of time as they are with the other options.
For shipping claims, please contact email@example.com.
*As of 1/1/2017, this is calculated as L x W x H of box divided by 139 for domestic orders.
International Shipping Policy
Flow Commerce, Inc. facilitates, and is the exporter of record, for all of Primera's international shipments to customers purchasing factory-direct. Please read Flow's full terms and conditions at https://www.flow.io/policies/consumer-terms/. Please note that some Primera products are only available for shipping within select countries when ordered on www.primera.com. If a product is not directly available from Primera in your country, please contact us for the name of an Authorized Reseller or Distributor who will instead be able to sell you the products.
Primera offers free DHL priority international shipping on any orders over $250 USD (or the equivalent in your local currency). Free shipping does not apply to any order in its entirety that includes toner cartridges (SKUs 057401, 57402, 57403, and 57404). Primera will not be held responsible for delays due to inclement weather, natural disasters, holiday schedule changes, customs clearance issues or other factors outside of its control.
Orders received after 12:00 PM Central Time cannot be guaranteed for same-day shipping. Orders for equipment and/or service parts may require an additional 1 – 2 business days for verification and processing. Any requests for order changes, order cancellations or address changes/corrections must be communicated to Primera within 30 minutes of order submission. Changes/corrections must be approved and initiated by a Primera employee.
A Note About Freight Forwarders
If you (or a freight forwarder you so designate) have a U.S. address and purchase goods from www.primera.com, ship them to a U.S. location and then subsequently export the products, you or the designated freight forwarder are considered the exporter of record, not Primera. You are then held solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country. You are expressly prohibited from listing Primera's name on any export documentation (e.g., export declarations, invoices, packing lists, air waybills, etc.). It is your responsibility to ensure that you use the freight forwarder's most up-to-date U.S. address and that you comply with all applicable U.S. laws.
If you (or a freight forwarder you so designate) do not have a U.S. residence, purchase products from www.primera.com and ship to a U.S. location, you or the designated freight forwarder may not subsequently export the products without prior written authorization from Primera.